Provide support for all computing platforms and operating systems on Science Center faculty and classroom/lab workstations and mobile devices. Provide consulting and training services to faculty and students on standard and specific scientific software applications as appropriate. Assist with the administration of servers, printer queues and network resources critical to the functioning of the Science Center administration, academic departments, individual researchers and students.
Duties and Responsibilities
Support faculty and student computing: As part of the CSEC team assist to design, configure, maintain, and support the Science Center classroom/lab Windows, OS X and Linux software images. Assist with software packaging and image deployment as appropriate. Maintain faculty, research, and classroom/lab computers and printers with primary responsibility for Windows, OS X and mobile device operating systems. Maintain computer hardware inventory. Manage and configure fleet of mobile devices used in classrooms and research spaces. Oversee all aspects of large format poster printing for the sciences. Develop proactive strategies and policies for advancing and using continuously progressing technology in Science Center computer classrooms.
User Training and Curriculum Development: Working with other CSEC team members develop and plan lectures, tutorials and/or short courses for faculty and students in scientific computing. Continually develop technical and training skills through reading, coursework, and attending conferences and workshops. Assist in the development of Science Center academic computing goals including preparation of online training materials.
Administer Science Center servers: Serve on the CSEC team of network/systems administrators, supporting Windows, Linux and OS X servers, including on-call rotations. Help maintain classroom-image deployment infrastructure and other network-provided services critical to the Science Center. Assist in the monitoring and troubleshooting of the CSEC data center and network. Work with central ITS to help maintain server and network security. Install, configure, maintain, and repair server and network hardware as required. Perform other duties as assigned.
Bachelor’s degree in a science, engineering or IT field and three years of cross-platform Systems Administration experience, including a minimum of three years of experience supporting Windows and Apple OS X on a large network or an equivalent combination of education and experience.
Skills: Expertise in desktop and network computing, especially Windows and Apple OS X support. Extensive knowledge of the support tools and methods used in mass-deployment and management of workstations desired. A strong commitment to customer service, the ability to quickly learn new technologies, an aptitude for troubleshooting and problem resolution and the ability to communicate technical information to non-technical audiences. Excellent presentation, verbal and written communication skills, interpersonal skills and a strong commitment to teamwork and cooperation in the workplace are required.