EMR Director
Arkansas Children's Hospital - Little Rock, AR

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Position Summary
This position holds primary responsibility for oversight, coordination, communication, and management of the highly complex implementation of an Ambulatory Electronic Medical Record (EMR). Responsible for managing all aspects of the project life cycle and providing a knowledgable link between users, clinicians, administrators, vendor, programmers, analysts and members of the IT department. In collaboration with the IT EMR Project Manager, works with clinical and non-clinical groups to determine system implementation plan, establish and monitor project milestones, coordinate all contact with customers, take a lead role in establishing user processes, supervise training and implementation. Assembles project teams, assigns individual responsibilities, develop project schedules and recommends human resource and budgetary resource needs.

Position Duties

Responsibility: Actively supports and advances the Quality Work Plan for improving performance in department/unit and programs for purposes of making ACH better.
  • Develops quality improvement processes that include goals and performance targets.

    • Plans, implements and evaluates specific improvement activities.
    • Obtains and uses data to drive and support quality improvement initiatives.
    • Communicates the quality work plan to staff and incorporates changes to support the effectiveness of the plan.
  • Leads and supports ongoing activities that promote safe practices and a safe environment.

    • Promotes the use of Safety Tracker and internal reporting tools for proper recording of safety issues.
    • Manages staff compliance with requirements for CMS, Joint Commission and other regulatory bodies.
    • Monitors proper documentation for meeting regulatory compliance standards related CMS, Joint Commission and other regulatory bodies.
    • Uses information gathered from staff reporting to help guide, direct and revise improvement activities.
  • Holds self and staff accountable for assigned duties as reflected in performance evaluation processes.

    • Holds staff accountable for compliance with safety practices, policies and regulations.
    • Deliberately incorporates front-line staff into existing groups and meetings to engage all levels of staff in improvement activities.
    • Supports and allocates time/resources for the development of staff in building competence in improvement activities.
    • Participates in advanced leadership development and training in quality improvement processes.
Responsibility: Talent Management - Building Effective Teams by attracting highly skilled workers, integrate new staff to their jobs and into the organization, and develops and retains skilled workers to meet current and future business objectives.
  • Coordinates a hiring and selection process that is fair and equitable in its evaluation and placement of the most qualified individuals for meeting job-specific and departmental needs.

    • Recognizes talent and hires the best people from inside or outside of ACH;
    • Follows fair and equitable hiring and selection processes in accordance with ACH policy and procedures.
  • Maximizes resources to provide employees with tools, resources and an environment to succeed.

    • Creates a climate in which people feel valued and want to do their best;
    • Engages direct reports, team or project members in work/projects;
    • Provides timely information people need to know to do their jobs;
    • Fosters shared-decision making;
    • Assigns responsibility for tasks and decisions with clear objectives and measures;
    • Distributes workload appropriately and holds staff accountable for performance standards.
  • Maintains two-way dialogue with others on work and results

    • Treats direct reports equitably; acts fairly;
    • Speaks openly and honestly;
    • Accepts feedback openly and takes responsibility for own actions;
    • Addresses problems timely and provides "actionable" positive and corrective feedback to others;
    • Takes corrective action when necessary;
  • Implements development plans for employees that will strengthen current and future capabilities and enable them to contribute fully in their job role and the organization.

    • Engages in coaching and mentoring techniques for successful succession planning;
    • Provides challenging and stretching tasks and assignments to staff;
    • Assesses individual challenges and deficits while encouraging staff to accept developmental opportunities;
    • Assist staff in constructing development paths based on individual career goals.
Responsibility: Fiscal Management and Resource Utilization
  • Prepares, justifies and administers departmental and program budgets

    • Understands the hospital's financial processes;
    • Manages department/program financial processes to ensure alignment with strategic goals;
    • Takes ownership of key planning, budgeting and forecasting processes for areas of responsibility;
    • Monitors financial performance through key indicators;
    • Succeeds in achieving maximum results with budgeted resources;
  • Maximizes and manages allocated resources to achieve desired departmental and program results (staffing, space, equipment and supplies).

    • Develops and implements systems, procedures and processes in order to improve financial management in areas of responsibility;
    • Prioritizes resource utilization against key indicators and operational needs;
    • Uses cost-benefit and value thinking to set or change priorities;
    • Holds self and others accountable for operating within annual budgets;
    • Engages staff in efficient utilization of resources and reduction of waste.
  • Leads strategies to improve financial performance for assigned areas and hospital, including expenses, revenue and productivity.

    • Instills financial management accountability through better accounting of assets and liabilities, accurate tracking of expenses and revenue;
    • Implements strong controls to mitigate waste, fraud, and abuse;
    • Drives improved quality through improved efficiency at lower costs;
    • Promotes innovations to preserve or extend the life span of products or processes;
    • Identifies and implements other avenues to achieve financial savings and improved service delivery, including initiating changes in processes and programs that are not functioning to the highest capacity.
Provide complete project implementation and on-going management for the Ambulatory EMR.
  • Develop and maintain project plan.
  • Lead the assessment and documentation of user needs.
  • Monitor and report on project progress.
  • Coordinate and manage all meetings and activities.
  • Establish project scope and resource management.
  • Assign individual responsibilities of team members and establish deadlines for each.
  • Determine and acquire resources needed.
  • Establish criteria to be used in setting up standardized and service specific documentation.

Collaborate with Key Stakeholders and IT on application and interface testing, training and implementation.
  • Use system and healthcare experience to manage project team evaluation and testing of application features and interfaces.
  • Lead users in selecting appropriate training methodologies and timelines.
  • Manage and coordinate user training with customer departments and other IT departments.
  • Manage problem solving with analysts of all implementation issues.
  • Manage project team members and external groups to establish and conduct testing.
  • Manage resources to ensure resolution of all testing problems within established timelines.
  • Develop testing plans, organize and lead testing group which consists of users and IT staff.

Assume a leadership role in guiding the organization toward the most effective solutions for standardized as well as service-specific documentation in order to achieve the delivery of quality patient care and maximize patient outcomes.
  • Lead the assessment and documentation of user needs.
  • Guide the investigation of solution options.
  • Establish criteria to be used in setting up standardized and service specific documentation.
  • Develop testing plans, organize and lead testing group which consists of users and IT staff.

Professional Performance
  • Seek new challenges and be self-directed in identifying resources/learning activities to enhance competence.
  • Consistently demonstrate that new knowledge and skills gained from education are incorporated into actual practice.
  • Use role modeling skills to promote positive outcomes and professionalism within Ambulatory Care Services.
  • Take a lead role in sharing knowledge and expertise with other ACS staff and other members of the organization.
  • Take a leadership role in developing policies and procedures that support the division and ACH goals and objectives.
  • Work to reduce duplication of effort within ACS and ACH whenever possible.
  • Actively participate in process and quality improvement.
  • Stay abreast of vendor and organization website features and information.

Position Qualifications

Education Requirements

Bachelor's degree from four-year college or university Field of Study: Nursing or related clinical field

Master's degree or equivalent degree Field of Study: Nursing or related clinical field

Experience Requirements

5 years total experience required • • which includes 3 years of direct care RN experience in ambulatory setting experience


2 years clinical informatics or IT team experience

Certification/License/Registry Requirements

RN License (AR or Compact State) Candidate must possess at time of hire

Skill Requirements

Proven experience with project management

Demonstrated interpersonal skills, including conflict and change management

Excellent business acumen and ability to communicate with all members of the organization

Exceptional ability to manage the implementation of computerized solutions to clinical and business problems

Proven ability to strategically analyze situations and consider situations in a global perspective

System implementation experience

Physical Requirements

Physical Activity - Stand

Physical Activity - Walk

Physical Activity - Sit

Physical Activity - Use hands to finger, handle, or feel

Physical Activity - Reach with hands and arms

Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend

Physical Activity - Talk or hear

Physical Environment - Inside Office Environment / conditions

Physical Environment - Outdoor weather conditions

Lifting/Pushing/Pulling Weight - Up to 10 pounds

Lifting/Pushing/Pulling Weight - Up to 25 pounds

Lifting/Pushing/Pulling Weight - Up to 35 pounds

Noise Level - In general, the noise level for this position is considered to be:

About this company
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As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...