Sales Operations & Order Administration Analyst
Zep Solar, Inc. - San Rafael, CA

This job posting is no longer available on Zep Solar, Inc.. Find similar jobs:Zep Solar jobs

About Zep Solar

Zep Solar, Inc. was founded in 2009 by PV industry veterans seeking to advance the proliferation of solar energy through well designed PV mounting and grounding products. With its patented Zep Groove™ PV module frame technology, a catalog of its own mounting and grounding hardware, and third party Zep Compatible™ products, Zep Solar has created the world's first PV module integrated installation technology platform. The Zep Compatible platform drastically reduces the cost and complexity of designing, shipping, warehousing, and installing PV systems. The company's prominent PV module manufacturing licensees include Canadian Solar, Centrosolar, ET Solar, Trina Solar, UpSolar, Yingli Solar, Sharp Solar, Hanwha SolarOne, Eco-Kinetics and a growing number of micro-electronic licensee partners such as Enphase Energy and SolarEdge Technologies.

Position Summary

The Sales Operations & Order Administration Analyst will report to the Manager of Sales Operations and Customer Service and will work cross functionally with other departments to provide superior customer service and on-time-delivery (OTD) of Zep Products. This is a highly visible position who will be responsible for the tactical and strategic responsibilities for the order-to-cash process. A successful candidate will possess the ability to analyze ordering trends against forecasts and proactively identify process inefficiencies and streamline or automate them.

Position Responsibilities

Publish daily, weekly, monthly sales reporting (metrics and format TBD by management)

Assist Manager of Sales Operations and S&OP Analyst with monthly demand planning process and presentations for product teams and senior management team

Assist Sales team with preparation of demand forecast analyses for review in Sales and Operations Planning meetings

Quickly align with cross functional teams around responding to urgent forecast adjustment requirements or new analysis requests

Produce detailed monthly reports to track key sales metrics including pipeline, sales-to-date, sales-to-forecast, etc.

Provide critical analysis of monthly sales performance to Sales managers

Support ERP/SalesForce integration efforts

Support ERP system maintenance and improvement and eventual implementation of new ERP system and other Sales Operations projects as needed.

Receive and enter sales orders into ERP (Expandable) and provide order confirmation back to customer after confirming pricing, terms, and inventory availability to fulfill order on or before requested delivery date

Evaluate whether order ratios are in accordance with Zep Solar’s standard ratio matrix and to forecast

Manage order adjustments with customers, and is the key liaison for issue resolution

Monitor SO status, confirm accurate shipment, receive shipping confirmation documentation, raise invoices

Coordinate with A/R specialist and/or Controller to confirm shipment and invoice accuracy

Coordinate customer claims for RMA’s and credit memos

Position Qualifications

3+ years in order/contracts administration and 2+ years in manufacturing, preferred

Solid understanding of Supply Chain principles

Excellent communication skills and collaborative attitude

Education: Bachelor’s or equivalent job experience

Language: English

Technical Skills: Excellent level of proficiency in all office programs (Word, Excel, Outlook, PowerPoint etc.) and ERP order management (i.e., Expandable, SAP, Oracle); beginner/intermediate hands-on knowledge of SalesForce

Work Visa: Authorized to work in the United States of America

Interpersonal Skills

Excellent judgment and creative problem solving skills

Ability to manage multiple projects simultaneously

Able to work under pressure, tight deadlines and be a resourceful problem solver

Strong project management, organizational skills and keen attention to detail

The ability to generate new ideas and follow through to completion

Exceptional written, oral, interpersonal and presentation skills

Excellent people skills, an upbeat and enthusiastic attitude

Self-Driven, self-motivated and a responsible decision maker

Ability to effectively interface with senior management and staff

Superior professionalism, judgment and a strong work ethic.

Great team player and able to adapt to work in a multi-cultural environment with different departments