PLAYERS CLUB SUPERVISOR - CCE
Cannery Casino Hotel - North Las Vegas, NV

This job posting is no longer available on Cannery Casino Resorts. Find similar jobs: Player Club Supervisor jobs - Cannery Casino Hotel jobs

I. Position purpose / scope:
This position is responsible for supervising the functions and activities of the Player?s Club operations. Duties will include:
? Provide management data regarding new membership and maintain accurate records of existing members
? Hire, train, schedule, supervise, discipline and evaluate Club employees
? Schedule staff for events and promotions as needed
? Correspond with guests regarding inquiries and complaints
? Review slot club needs and concerns with supervisors and make recommendations for action to the Manager of Marketing

II. Functions and responsibilities:Essential:
o Ability to evaluate guest?s information to determine if qualification criteria have been met with various casino promotions.
o Evaluate and determine qualification criteria for ticket distribution for casino events and entertainment.
o Must make monthly cash mailer evaluations to determine level of mailer guest will receive.
o Input information from guests application into CDS system
o Issue cards and explain program to all new members
o Promote new club membership on the casino floor
o Facilitate paperwork for guest point dispute, name change, merge/delete accounts, win/loss statements
o Assist casino marketing in events and promotions
o Generate cash vouchers & prize redemption vouchers
o Assist hosts with guest inquiries and keep hosts well informed of monthly promotions.
o Keep booth in a neat and orderly appearance
o Provide comprehensive Event & Promotion information to guests
o Count and record booth inventory on opening and closing shifts
o Work in a professional manner and capacity as a team member
o Provide effective communication with supervisors regarding guest complaints
o Verify all redemption to Club Audit report and booth redemption log
o Train new Club Attendants. Act as liaison between Club Manager and Club Attendants.
o Maintain all forms, supplies and logs kept in Club booth. Expedite account balance adjustments up to and including 1,500 points.
o Responsible for departmental disciplinary actions, in conjunction with the club manager, up to and including terminations based on infractions against company/ department policies and procedures.
o Read Club log-book daily and update.
o Have knowledge of casino Players Club Program
o Knowledge of handbook rules, policies and procedures
o Maintain schedule for staff, events and promos
o Process payroll

Job Requirements:
III. Knowledge and skill requirements:Essential:
o Maintain outgoing and enthusiastic personality to articulate programs to guests
o Demonstrate proficiency in operation of personal computer equipment
o Be able to read, analyze and interpret computer screens and player tracking
o Ability to effectively present information clearly and describe casino programs and promotions to guests
o Proficiency in basic mathematical skills
o High school graduate or general education degree
o Must possess excellent English communication skills

Non-essential:
o Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form

About this company
Boyd Gaming's business model is buoyed by the US public's insatiable appetite for gaming. One of the country's leading casino...