IT Associate, Level 2 (Provisional) - Library Network Systems
Hunter College, CUNY - New York, NY

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Job ID: 5446
Regular/Temporary: Regular


Under supervision, with considerable latitude for independent initiative and judgment, performs professional work of moderate complexity in technology-related disciplines.
IT Associates demonstrate mastery of one or more technology-related disciplines and decision-making ability in situations related to these disciplines.
IT Associates perform a range of work in development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. IT Associates may have supervisory responsibility for a unit or group of staff engaged in technology-related work.
There are three pay steps (or salary levels) for this title.
This specification describes typical assignments for this title; related duties may be assigned as needed. Technology Service Delivery

Completes assigned complex projects in area(s) of technical expertise.
Resolves complex problems in area of expertise with little or no supervision, notifying others according to department procedure. Explains problem resolutions to others, and instructs others in implementing them.
Interacts with vendors to acquire and implement new software and hardware, as well as upgrades and equipment maintenance.
Engages in developing and ensuring security procedures for computer software, networks, and data.
Serves as a technical resource in all aspects of assigned systems, networks and technologies.
Demonstrates an understanding of, and adheres to, systems methodologies, quality control and performance standards, and work methods established in unit. Explains these standards to others and administers compliance activities. Communications

Prepares proposals and substantive written reports of a complex nature; makes formal presentations of findings.
Participates in administrative task forces and may serve as Project Leader.
Assists in coordinating intra- or inter-college projects. As requested, provides data and other input to University-wide systems development and management efforts.
Conducts training sessions and other communications related to technology. Planning and Oversight

Assists in planning, analyzing, implementing and maintaining systems and networks, including contingency and capacity planning and quality assurance.
Participates in the preparation and review of feasibility studies, proposals and specifications.
Conducts studies of the effectiveness of policies, programs and procedures.
Participates in, and reports on, studies of current and potential problems, developing appropriate solutions.
Prepares and delivers management reports concerning overall plans, activities, performance levels and budgetary compliance of one or more units.
Develops bid specifications and participates in soliciting and evaluating bids.
Assists in implementing contracts (including service contracts), monitoring compliance, evaluating performance, and making recommendations on renewals.
Conducts cost-benefit and other analyses to quantify recommendations to management.
Prepares budget requests.
Determines training requirements; trains and/or arranges for training for staff and the user community.
Ensures adherence to performance priorities within established guidelines. Staff Management

Supervise a team of technical professionals or manages a system or group of systems within the College, as necessary.
Participates in staff selection processes, such as technical interviews.
Participates in evaluating personnel. Other (General)

Maintains standards for safety and the proper use of equipment and tools.
Provides timely and effective service.
Performs duties of lower titles when necessary.
Performs specialized work in one or more technology-related areas. While areas of specialization may vary, typically IT Associates perform complex professional work to support one or more of the disciplines listed below. While work may focus on one technical area, typically they must understand related areas and the implications of their decisions. Work is performed with the same scope, complexity, independence and impact as described in the above technology-independent tasks. This list is not all-inclusive.
Internet design and programming (generally, excluding content creation and graphic design)
Computer facility operations (systems and networks)
Applications programming
Systems programming
Customizing packaged software
Database design and administration, including design of complex reports
Systems analysis
Communications and networks
Systems training, user support and related services, such as Help Desks
Repairs and Technical Support
Support of personal computing devices (hardware and software)
Support of telephony systems (hardware and software)
Systems utilization analysis and capacity planning
General systems planning. FLSA


Internet design and programming (generally, excluding content creation and graphic design).
Interact with end users.
Advise on computer/software acquisitions and developments in industry.
Computer facility operations (systems and networks).
Applications programming.
Systems programming.
Customizing packaged software.
Database design and administration, including design of complex reports.
Systems analysis.
Communications and networks.
Systems training, user support and related services, such as Help Desks.
Repairs and Technical Support.
Support of personal computing devices (hardware and software).
Support of telephony systems (hardware and software).
Systems utilization analysis and capacity planning.
General systems planning. MINIMUM QUALIFICATIONS
1. A High School diploma or GED from an accredited institution.
2. An equivalent of seven years of experience post-high school that can be met by one of the following:
  • Seven years of full-time work experience in a computer or technology-related position. CUNY considers fulltime experience to be 35 hours per week.
  • An Associate's degree plus five years of full-time work experience in a computer or technology-related position
  • A Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position.
3. Demonstrated English language proficiency, including the ability to speak, read, write and understand English well enough to meet minimally acceptable performance standards set for job tasks.
4. A Motor Vehicle Driver's License, current and valid in the State of New York, may be required for some, but not all, positions.
In addition to minimum qualifications for Level 1, incumbents must demonstrate they hold additional qualifications (education, experience or certification) appropriate to the specific requirements of the Level 2 or Level 3 position.


Preferred Qualifications include:
Web design and programming:
Experience in web/site application creation
Knowledge of HTML, CSS, JavaScript, and web standards
Excellent knowledge of PHP and MySQL
Experience building websites/applications in Drupal

Applications programming:
Experience in creating scripts in MS Office and other products
Knowledge of creating applications for portable devices

Computer facility operations:
Excellent knowledge of Windows/Mac operating systems
Knowledge of mainstream technologies
Experience troubleshooting hardware/software issues
Working knowledge in Active Directory, networking and TCP/IP environment
Experience with Library services, i.e. proxy, web kiosk, Aleph, etc. COMPENSATION
New Hire: $58,997*
Incumbent: $66,665
  • This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Applications can be submitted on-line by accessing the CUNY Portal on City University of New York job website ( ) and navigating to Careers at CUNYfirst. Current users of the site should access their established accounts; new users should click on the appropriate link to register. Please have your resume or curriculum vitae and cover letter with names and contact information of 3 references available to attach into the application before you begin. The resume, cover letter and any other required documents must be uploaded as ONE document. The document must be in .doc, .docx, .pdf, .rtf, or text format.

The committee will begin reviewing applications on March 19, 2012. The search will remain open until the position is filled.

CUNY Job Posting: Information Technology/Technical

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