Stanford University, recognized as one of the most prestigious and innovative academic institutions in the world, has an immediate opening for a Systems Analyst within the Office of the University Registrar, a department within the division of Student Affairs (“SA”).
This Division, with students as our focus, engages with a range of constituents including faculty, staff, parents, alumni, as well as other groups in the external community. Student Affairs staff act with integrity in pursuit of the highest professional standards, as we educate, serve and learn. These guiding principles, and the overall quality of Stanford’s faculty, students and staff, make it an intensely creative and rewarding place to work.
In this key role, you will utilize your functional and technical knowledge of the PeopleSoft Campus Solutions suite to support University systems users. The most successful candidates in our environment are self-motivated and adaptable, strong team players who know how to work hard and to also have fun. They must be willing and eager to take on new challenges in this dynamic and constantly changing environment.
Reporting to the Director, Student Information Systems/Student Financial Systems, this position requires a strong combination of functional and technical knowledge of the PeopleSoft Campus Solutions suite – specifically Admissions, Student Records, Academic Advisement, Campus Community, and Self Service modules. The incumbent must be proficient in capturing and modeling business requirements and working with technical and business partners to understand directions and priorities to ensure the delivery of quality solutions providing with the highest value to the University.
The incumbent also is responsible for data captured by processes that are modeled. Those data are used by many University constituents, including all seven schools comprising the University, staff in key student services related offices of the University such as the Overseas Studies Office, the Bechtel International Center, the Stanford Center for Professional Development, etc. Support is delivered in the form of systems analysis and daily operation.
The Registrar’s Office Systems team is responsible for the support, maintenance, operations, and upgrades to the PeopleSoft Campus Solutions application as well as other third party/custom applications such as Resource25, various web forms, the Online Course Evaluation system, a document imaging system, ApplyYourself, and other related systems. The team is also responsible for interfaces to and from other systems.
Systems Analysis (70%):
-Serve University systems users by providing direct support to their systems needs
-Understand complex business needs, rules, and performance goals; analyze current operational policies and practices; recommend and implement technology and process improvements
-Conduct fit/gap analyses; identify alternatives that minimize system modification and maintenance while meeting systems requirements; where enhancements are required, determine their feasibility, identify options, and recommend solutions
-Work with partners inside and outside the University to resolve issues and assist business partners in conducting initial system roll-outs; perform necessary follow up with business partners to ensure system functionality is performing satisfactorily and business requirements are being met
-Work with the functional and technical teams to perform cost/benefit analyses and recommend low cost, high quality solutions
-Document business process flows and QA use cases; configure QA test system with test cases; create and execute system test plans and user-acceptance testing
-Work with developers to develop technical and functional specifications
-Ensure that systems solutions and designs ensure data quality and maximize our ability to capture an increasing set of data essential to the institution
-Develop and maintain knowledge and expertise in the systems supported by AS, including Hyperion, the Registry, and Authority Manager.
-Test system upgrades and modifications to ensure system integrity, compliance, correctness of function, and consistency
-Identify vendor solutions; coordinate and lead work with vendors
-Write complex business reports, involving in-depth knowledge of data
-Ensure that all business rules and tables within systems are updated to comply with University policies
-Oversee technical training and reporting functions, including monitoring access to systems and information
-Assist in the development of large group training materials; provide individual on-site training for office staff, including cross-training other systems analysts
-Develop and maintain documentation of processes and system interactions
-Facilitate small and large group sessions regarding to facilitate systems solutions and problem resolution
-Manage projects or assist project managers in developing realistic project scope, resources, implementation plans, and schedules
Daily Operations (30%):
-Manage work queues identifying, reporting, and tracking requests for assistance (HelpSU and Remedy)
-Analyze data to identify and report technical problems
-Work with Administrative Systems staff to identify problems, troubleshoot, and recommend solutions
-Manage and work with business units to execute a comprehensive operational calendar of all business activities
-Participate in / lead cross-functional batch processing meetings
-Perform production support activities including, and not limited to, evaluating vendor patches/fixes, system configuration, running batch cycles, performing data cleanup, and testing
-Request user security access to systems
-Ensure the integrity of Stanford University data
-Prepare, analyze, and interpret reports regarding performance of various systems and processes
-Prepare disaster recovery data.
Qualifications and Skills:
A Bachelors Degree in Computer Science, Information Technology, MIS or related field or equivalent combination of experience and education is required. Three to five years of experience as a systems analyst or developer in higher education, consulting, or related industry; or similar years of business domain expertise. Experience working in highly complex organizational environments, and experience in maintaining and upgrading systems in a university environment a plus.
Working knowledge of networked and enterprise applications, database systems, including associated development and implementation processes. Familiarity with SQL and SQL tools (e.g., SQL Plus, MSAccess, Golden, Toad) and database principles is required. Familiarity with PeopleSoft Query Tool is desired.
Exposure to programming language(s) or software development desired. Demonstrated experience in analyzing and recommending significant improvement in departmental operations, work flow and procedures.
Ability to prioritize and execute multiple projects at once, work independently, and work collaboratively with professional colleagues. Ability to produce results within tight and often conflicting deadlines is expected.
Excellent written and verbal communication skills required.
Stanford University - 9 months ago
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