Job Summary: The Telephone Sales Representative is responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database, where all customers solicited have existing relationships with Sears or other client. This position delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure. Additionally, it is paramount that this position use unwavering customer service and high ethical selling standards.
Job Duties/Responsibilities:
Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving
Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly
Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
Stresses features and benefits of the Protection Agreement
Fields questions and overcomes specific objections raised by customer
Corrects customer information on record when appropriate
Closes the sale and is respectful of the customer's rights
Mails proposals and literature when requested
Follows through and calls back per commitments
Works with other team members to provide the highest level of customer service and meet team goals
Complies with and adheres to selling policies, procedures and Company ethics
Completes leads, sales processing and recording
Performs other duties as assigned
Sears Holdings Corp. - 13 months ago
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