Manager, Student Support
Stratford University 22 reviews - Woodbridge, VA

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Synopsis of Role:
The Manager, Student Support will be responsible for the oversight and attainment of student retention and satisfaction outcomes. The Manager, Student Support will partner with other departments and coordinate specific programs that will support student learning and assist students with both academic and personal issues; providing a one-stop-shop for Student Support Services for all student populations. In this role the Manager, Student Support will be responsible for managing student support staff; continuing and re-entry student registration efforts; identifying at-risk students and collaborating with the other departments to develop an intervention plan; soliciting information from withdrawing students; oversight of New Student Orientation; coordinating student activities; coordinating on-campus graduation activities; and providing resources to students that are helpful in resolving personal issues.

Essential Functions:
Develop and execute quarterly and annual retention/continuing registration goals to ensure the overall campus growth goals are met

Coordinate process improvements with all departments to ensure the timely enrollment of continuing students

Regularly communicate with students who are on STNA or have previously withdrawn to encourage and facilitate continued enrollment

Run and review daily enrollment reports and track numbers relative to previous and projected enrollment and retention goals

Assist students with the course selection process in accordance with established curriculum

Update the Quarterly Registration report with all advising activities and with any comments impacting continuing student registrations daily

Monitor attendance postings on a regular basis to identify at-risk students, and contacts each absent student to assist with possible issues

Communicate all attendance issues weekly to Campus Dean and Director, Student Accounts, Registrar, and Program Directors

Serve as the initial point for all students who wish to withdraw or take a LOA from the university, counsel them on potential negative impacts, and personally walk them to each department for further counseling on the academic and financial impact of their decision

Review weekly Drop/Withdraw report and solicits feedback from withdrawing students by way of calling, face-to face meeting, and/or surveying

Monitor cumulative GPAs of each student to determine students at-risk of probation and/or dismissal from Title IV funding and/or the University

Meet with all at-risk students to develop an intervention plan for the student to remain in good standing with the University and their funding

Coordinate and execute quarterly new student orientations that are informative and conducive to student success

Plan, implement, and direct programs and services that promote high levels of student engagement, satisfaction, and overall success in their programs of study

Develop and implement student events that are relevant and well attended by the student population

Partner with the campus’ leadership team to develop, manage, and coordinate the institution’s retention plan

Serve as the Graduation coordinator for the campus: initiate all graduation paperwork, ordering of gowns, ensure accurate listing in program, and coordinate campus activities

Assist with the completion of the annual CAR reporting

Track, evaluate, and collaborate with other departments to resolve student issues and concerns, and ensure appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements

Act as the coordinator for students with disabilities

Oversee the campus’ student groups and honor societies

Provide resources and contacts to the student’s regarding housing, transportation, child care, etc.

Other duties as assigned

Critical Skills and Job Complexity:
Outstanding written communication and presentation skills

Strong personal accountability, organizational skills and attention to detail

Outgo ing personality, friendly and professional attitude

Excellent customer service and committed to student satisfaction and success.

Good oral and written communication skills.

Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Required Education and Experience:
Bachelor’s degree. Master’s degree preferred

Three to five years of relevant field experience

Work Environment:
Office environment

Occasional travel to local businesses and events

About this company
22 reviews