Synopsis of Role:
The Manager, Student Support will be responsible for the oversight and attainment of student retention and satisfaction outcomes. The Manager, Student Support will partner with other departments and coordinate specific programs that will support student learning and assist students with both academic and personal issues; providing a one-stop-shop for Student Support Services for all student populations. In this role the Manager, Student Support will be responsible for managing student support staff; continuing and re-entry student registration efforts; identifying at-risk students and collaborating with the other departments to develop an intervention plan; soliciting information from withdrawing students; oversight of New Student Orientation; coordinating student activities; coordinating on-campus graduation activities; and providing resources to students that are helpful in resolving personal issues.
Essential Functions:
Develop and execute quarterly and annual retention/continuing registration goals to ensure the overall campus growth goals are met
Coordinate process improvements with all departments to ensure the timely enrollment of continuing students
Regularly communicate with students who are on STNA or have previously withdrawn to encourage and facilitate continued enrollment
Run and review daily enrollment reports and track numbers relative to previous and projected enrollment and retention goals
Assist students with the course selection process in accordance with established curriculum
Update the Quarterly Registration report with all advising activities and with any comments impacting continuing student registrations daily
Monitor attendance postings on a regular basis to identify at-risk students, and contacts each absent student to assist with possible issues
Communicate all attendance issues weekly to Campus Dean and Director, Student Accounts, Registrar, and Program Directors
Serve as the initial point for all students who wish to withdraw or take a LOA from the university, counsel them on potential negative impacts, and personally walk them to each department for further counseling on the academic and financial impact of their decision
Review weekly Drop/Withdraw report and solicits feedback from withdrawing students by way of calling, face-to face meeting, and/or surveying
Monitor cumulative GPAs of each student to determine students at-risk of probation and/or dismissal from Title IV funding and/or the University
Meet with all at-risk students to develop an intervention plan for the student to remain in good standing with the University and their funding
Coordinate and execute quarterly new student orientations that are informative and conducive to student success
Plan, implement, and direct programs and services that promote high levels of student engagement, satisfaction, and overall success in their programs of study
Develop and implement student events that are relevant and well attended by the student population
Partner with the campus’ leadership team to develop, manage, and coordinate the institution’s retention plan
Serve as the Graduation coordinator for the campus: initiate all graduation paperwork, ordering of gowns, ensure accurate listing in program, and coordinate campus activities
Assist with the completion of the annual CAR reporting
Track, evaluate, and collaborate with other departments to resolve student issues and concerns, and ensure appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements
Act as the coordinator for students with disabilities
Oversee the campus’ student groups and honor societies
Provide resources and contacts to the student’s regarding housing, transportation, child care, etc.
Other duties as assigned
Critical Skills and Job Complexity:
Outstanding written communication and presentation skills
Strong personal accountability, organizational skills and attention to detail
Outgo ing personality, friendly and professional attitude
Excellent customer service and committed to student satisfaction and success.
Good oral and written communication skills.
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Required Education and Experience:
Bachelor’s degree. Master’s degree preferred
Three to five years of relevant field experience
Work Environment:
Office environment
Occasional travel to local businesses and events
Stratford University - 4 months ago
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