Front Desk Agent (PT)
Starwood Hotels and Resorts Worldwide Inc - Vienna, VA

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Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Sheraton Premiere at Tysons Corner is a 443-room upscale hotel located just 10 minutes from Dulles Airport and just 20 minutes outside downtown Washington, D.C. Enjoy the convenience of an airport or urban hotel with the all amenities of a resort.
We offer 40,000 square feet of premium meeting space. The new Link@Sheraton experienced with Microsoft keeps you connected. Swim in our two pools or work off stress in our full-service health club and sauna.

Department

Job Description

The Guest Services Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Guest Servces Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Requirements

1 to 2 years experience in a high guest/customer service expectations environment, preferred.
Prior hospitality experience preferred.
High School diploma required.
College degree preferred.
Strong knowledge of and ability using computers and applications required.
Bilingual preferred.

Front Desk Agent (PT)
Company

Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, Sheraton®, Westin®, Four Points® by Sheraton, W®, Le Méridien®, Aloft®and ElementSM. Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide, Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

Location

Sheraton Premiere at Tysons Corner is a 443-room upscale hotel located just 10 minutes from Dulles Airport and just 20 minutes outside downtown Washington, D.C. Enjoy the convenience of an airport or urban hotel with the all amenities of a resort.
We offer 40,000 square feet of premium meeting space. The new Link@Sheraton experienced with Microsoft keeps you connected. Swim in our two pools or work off stress in our full-service health club and sauna.

Department

Job Description

The Guest Services Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. The Guest Servces Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. Another important responsibility is to promote and provide outstanding recognition and benefits to all of our Starwood Preferred Guests. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.

Requirements

1 to 2 years experience in a high guest/customer service expectations environment, preferred.
Prior hospitality experience preferred.
High School diploma required.
College degree preferred.
Strong knowledge of and ability using computers and applications required.
Bilingual preferred.

Starwood Hotels - 19 months ago - save job - block
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About this company
344 reviews
Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...