Collection Representative
Law Office of Curtis O Barnes - Denver, CO

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Contact consumers via telephone regarding past due credit card accounts Investigate, research & track down consumer information Negotiate payments on delinquent bill Qualify consumers for payment plans by gathering information Maintain compliance with FDCPA and state regulations Attend weekly training sessions for collection-related topics
Required experience:
    Previous experience in collections, call center, sales or customer service experience Has strong telephone, communication & listening skills Is dependable Has a “thick skin” mentality Is able to work well under pressure Able to meet goals and deadlines in a fast-paced, highly stressful environment Thinks quickly/is quick with rebuttals Thinks “outside the box” and has creative research skills Has strong multi-tasking and organizational skills Has basic computer skills - types 25 wpm, is familiar with Internet Maintains confidentiality with secure/sensitive corporate, client & consumer informatio

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