Helpdesk Administrator (12 month contract)
BTI Systems 3 reviews - Boston, MA

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Due to our phenomenal growth rate at US headquarters and US offsite locations, BTI Systems is seeking a talented, solutions-focused individual to join the Information Technology Team for a 12 month contract in the role of Helpdesk Administrator, responsible for providing day-to-day installation, configuration, support and troubleshooting of business systems, networks and/or infrastructure via email, phone, ticket assignment or in person.

Reporting to the Network Administrator, the successful candidate will:

Provide desktop support for Windows 7, Linux and MAC users

Procure hardware and software (Laptops, Desktops, Toner, etc.)

Configure systems for new employees

Perform regular health checks of desktop systems

Perform general desktop and network troubleshooting

Perform Active Directory tasks such as password resets, security groups

Maintain local meeting rooms and manage video conferencing systems and other supporting equipment (TVs, projectors)

Review and manage local facilities tickets raised in connection to plumbing, lighting, electrical power, housekeeping, air conditioning and heating and coordinate completion with landlord as applicable

Provide hands on support for IT team based in Ottawa, Ontario, Canada

Perform other IT and Facilities tasks as identified

The successful candidate will possess post secondary education in I.T. field or equivalent coupled with 1-3 years relevant experience in Wireless Networking, TCP/IP, DNS, DHCP, Office applications (2010+), Mac OSX, Windows Desktop Operating Systems (XP and Windows 7), Windows Server Operating Systems (2008 R2), Linux (Redhat, Ubunte, CentOS) and Microsoft SharePoint.

If you are a highly motivated, flexible and adaptable self-starter who has worked in a fast-paced hi-tech environment, possess excellent analytical, problem solving, interpersonal, teamwork, customer service and communication skills, thrive on challenge and have a proven ability to interact with many different roles within the company, we'd love to hear from you. Interested candidates are asked to submit their resume in confidence to .

We thank you for your interest in BTI. Please note that only those candidates selected for an interview will be contacted.

About this company
3 reviews
Headquartered in Ottawa, Canada; BTI was founded in 2000. BTI is privately held and venture capital backed. With regional offices in...