Restaurant General Manager
Marriott Hotels Resorts 8,451 reviews - Providence, RI

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Restaurant General Manager, Providence Marriott Downtown, Providence RI


Please do not apply for this job online. Please contact the property directly at


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Aon Hewitt

Talent Acquisition Solutions

Recruiting Operations and Delivery on behalf of Marriott International, Inc.

Restaurant General Manager

The ideal candidate will oversee The Bluefin Grille, The Bluefin Bar/Lounge and the hotel's Room Service operation, which generates combined revenues of $2,000,000 annually. The Bluefin Grille, a fine dining Seafood Restaurant is a hideaway of casual elegance located in the Marriott Providence Downtown. The cuisine is globally inspired, utlizing fresh local ingredients with an emphasis on responsibly caught seafood.

Essential Functions:
Coordinate the activities of the restaurant, bar and room service staff and to deliver quality product and service to all customers.

Interview, select, train, counsel and discipline restaurant, bar and room service staff for the efficient operation of each outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments.

Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations. Organize special events in the restaurant such as receptions. Maintain rapport with all departments and attend relevant meetings.

Move through facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.

Maintain profitability of each outlet to support overall hotel operation. Control payroll and equipment costs (minimize loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead. Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.

Utilize computer / POS to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of key-punches to program system.

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

  • Ensure maintenance of equipment by calling for repairs and training staff on proper use.
  • Conduct competitive research and report trends and recommendations.
  • Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
  • Provide clean and safe environment by assigning and assisting with cleaning.
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job..

  • Individuals must possess and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property's service standards.
  • Thorough knowledge of Food & Beverage operations including foods, beverages, supervisory aspects, service techniques and guest interaction.
  • Considerable skill in math and algebraic equations using percentages.
  • Ability to walk, stand and/or bend continuously to perform essential job functions.
  • Ability to move up to 100+ lbs., with wheeled assistance. * Ability to lift up to 50 lbs., and lift lighter objects overhead.
  • Ability to work under pressure and deal with stressful situations during busy periods.
Job Requirements:
EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High School diploma required, college degree preferred.

EXPERIENCE: Position requires 2+ years previous Food & Beverage, Restaurant and supervisory experience. Demonstrated leadership qualities.

LICENSES OR CERTIFICATES: Food Service Sanitation Certification, TIPS Certification, CPR certification preferred.

APPEARANCE: Highly professional appearance, ability to maintain a neat, clean and well-groomed appearance. (specific standards available) OTHER: Additional language ability preferred.

Excellent listening, verbal and written communication skills are required.


About this company
8,451 reviews
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...