SENIOR BILLING ACCOUNT REPRESENTATIVE
Swift Transportation - Phoenix, AZ

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To accurately and efficiently rate and bill high volume accounts with complex or frequently changing customer specifications by fully understanding all Billing/EDI or Dedicated requirements.

1 Performs timely and correct billing of large volume accounts with complex billing requirements.
2 Verify and confirm accurate rates and applicable surcharges in accordance with customer contract; make changes and communicate rating problems to contract administration as necessary.
3 Validate billings on a daily basis by reviewing edit reports and making necessary corrections. Verify "bill to" and "shipper" codes as well as the equipment type, BOL # sequence, piece count and weight and if the order is prepaid or collect; correct any changes directly on order if applicable.
4 Monitor orders and place on hold as appropriate based on customer specifications. Research and resolve order concerns within billing standards according to hold reason.
5 Review and update shipper billing profiles for event capturing flags (billable or not) based on customer contracts. Enter line-haul rates for all line-haul addendums noted by Customer Service Representative's (CSR) or for specific "print-only" lanes as dictated by contract requirements.
6 Review and reprocess invoices (void and re-bill), as necessary, to ensure discrepancies are resolved in a timely manner as directed by A/R procedures; correct and re-transmit any rejected EDI invoices as identified/communicated by EDI coordinator.
7 Generate sequence bills if applicable for customer assessorial charges.
8 Update management with billing queue status and recommend ideas to streamline existing processes; identify potential problems and implement process improvements as approved by management.
9 Coordinate and communicate resolution of complex billing issues/processes with key customer contacts and key personnel in other departments (CSR's, IT, Sales, Contracts and Operations personnel). Continually identify current customer requirements by establishing rapport with potential and actual customers, and other persons in a position to understand the customer's billing requirements. Provide information by answering questions and requests; resolve problems through investigating and correcting errors.
10 Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
11 Assists with and perform additional billing activities, duties and special projects as required by Management.

Swift Transportation - 23 months ago - save job
About this company
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Swift Corporation is a truckload carrier that operates a fleet of truckload carrier equipment.