Guidance Center Coordinator - Naperville, IL
Humana - Oak Brook, IL

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You will: provide a wide variety of administrative and staff support services to an organizational assignment by administering programs, projects, and/or processes specific to the assigned area of responsibility. Run day to day operations for Medicare population Guidance Center.

Communicate via telephone and in person to internal and external customers to provide guidance

Maintain office files and other records

Compose letters, memos and additional correspondences

Schedule events for Senior population

Schedule appointments and staffing

Key Competencies

Administrative Services Knowledge: You understand methodologies and processes for coordinating and providing office administrative, clerical and support services, not specific to a particular business discipline.

Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. You can be a broker and consultant regarding resources. You engage people in problem solving without taking over.


Role Essentials

High School Diploma

Ability to positively relate with a Senior population

Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, etc.

Ability of type 50-55 wpm

Capacity to maintain confidentiality and work independently in support of the department

Role Desirables

Associate’s or Bachelor’s Degree

Previous administrative or related experiences

Experience with Wellness and educational based event planning

Experience with Lotus Notes, internet research and proof-reading/editing

Reporting Relationships

You will report to a department manager. This area is under the leadership of the SVP & Chief Operating Officer.

Additional Information




Primary Location


US-Illinois-Oak Brook



Administrative Services

Work Environment Type





Yes, 5 % of the Time

About this company
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Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...