Sr. Analyst - Fraud
Verizon - Ohio

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  • Position Responsibilities
Identifying emerging trends in fraud is the critical component of predicting and mitigating fraud across VZ Business units and assets. Core responsibilitis include:

  • Process driven analytics across channel, customer transactions, product domains, business process, trend detection, establish undetected fraud, analyze hidden fraud in never-pays, forensics and click stream intelligence (such emerging trends and analysis is a key requirement to reduce fraud losses, improve customer experience & protection, and improve current cash flow and revenue stream initiative)
Analysis of fraud trends and transactional anomalies:
  • Analyze and identify undetected fraud and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud)
  • Responsible for investigative intelligence & analytics to identify emerging fraud trends across channels, products, services, account activity
  • Develop trends & plans to proactively identify characteristics of "good" vs. "fraudulent" orders - that will become the framework to surgically provide a clean customer experience for good customers, while protecting cust
emerging trends for new products and services (fraud related to M2M, Content fraud, m­ commerce fraud). This will require working with network, VES, and industry forum work groups to get latest trends and vectors for fraud initiation & processing

  • Develop a process driven approach to identify fraud weaknesses and trends by Channel, Customer Type, Customer transactions, VZ assets (device, M2M, Commerce, network, online vs. offline, weblogs, site-catalyst logs)
Mitigation of existing fraud:
  • Lead cross-functional teams consisting of internal groups (Fraud centers, investigators, operations) and external departments (corporate security, IT systems, data warehouse) to provide complete analytics of undetected fraud, and process abuse (example: unauthorized upgrades, multiple upgrades without equipment returns). This would include working with corporate security on building potential cases and controlled deliveries based on data analysis of forthcoming high-potential fraud.
  • Utilize Fraud analytics to develop plans to identify and mitigate emerging Fraud trends.
  • Investigate indirect agent fraud and indirect location fraud.
  • Evaluate new product launches and develop system processes and controls to mitigate fraud impact
  • Required Skills & Experience
  • 4 year college degree.
  • 5+ years experience in one or more of the following fields: IT systems, data warehouse and analytics, security and systems planning,
  • Experience with POS, IRT, internet sales
  • Experience with VLDB (very large databases)
  • Data manipulation, complex querying and analysis across structured and un-structured data
  • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
  • Excellent interpersonal, verbal and written skills
  • Strong organizational and process management skills
  • Ability to create and work in a team environment
  • Previous experience managing multiple assignments, with strong attention to detail
  • Skills & abilities: expertise with data warehouse, VLDB (very large databases- Teradata, Oracle, SOL-Server), data analysis & link analysis
Complex queries, Scripting 9L S..tAI ;!P.L9S, JmL Lf!!: Yical packages

  • Desired Skills & Experience
  • Previous fraud experience a plus
  • VZW Data Certification preferred
  • Knowledge of VZ directional systems, customer and credit verification functions, knowledge of financial impact of lost sales & fraud losses
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