Production Support Specialist
HSBC - Jersey City, NJ

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Level I / Level II / Level III support of the Rate business and the SUMMIT application.

Support US Business and business support teams as part of regional and global production support team.

In-depth knowledge of SUMMIT application functionality, Rates business, and SUMMIT architecture are a must.

Role requires regular contact with global and regional users during NY support hours providing application support.

Effective communication skills, mastery of many varied technologies, and business processes is required. In depth knowledge of the Rates business and all associated products. Should participate in many varied support activities, both for the application, and the associated infrastructure.

Management of Risk


Maintain awareness of operational risk and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

Observation of Internal Controls


Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training are in place and training is provided, and optimising relations with regulators



Experience - Ten years IT experience in financial institution with focus on Fixed Income


Skills - Eight Years summit experience, scripting, SQL


Financial background - extensive knowledge of financial product support specifically Rates, Credit, Derivatives


Qual - Bachelor in Computer Science or equiv minimum

Job Field


Information Technology

Primary Location


North America-United States-New Jersey-Jersey City






Day Job

Job Posting


Feb 7, 2013, 9:51:54 PM

Unposting Date


Feb 22, 2013, 11:59:59 PM

About this company
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HSBC Bank Canada is a banking and financial services company. It has three segments: Personal Financial Services, Commercial Banking and...