Under the general direction of the North American IT Operations Manager maintains Local Area Network, connectivity to Wide Area Network and Mid-range systems. Provides instruction, guidance and technical assistance to end-users. Helps in the diagnoses and repair of personal computer hardware.
Evaluates processes, procedures and technologies. Develops applications proposals to include project plans and cost benefit analysis. Provides analysis, design and programming skills for the design, development, implementation and ongoing support of new and improved applications that leverage expertise within the Information Technology department.
Plans, controls and supports the infrastructure ensuring standards are followed.
ESSENTIAL DUTIES AND RESPOSIBILITIES including the following. Other duties may be assigned.
Assesses, defines and implements the processes such as help desk, performance measurement and capacity planning, backup and recovery.
With the direction of the North American IT Operations Manager manages Local Area Network, evaluates, recommends, and approves hardware and software.
Utilizes software and hardware tools, identifies and diagnoses complex problems and factors affecting network performance. Adds, deletes and modifies user information as required. Ensures that the network operating systems are installed and functioning properly.
Ongoing support of applications that exploit the capability of our infrastructure to simplify processes, eliminate manual effort and improve the timeliness, accuracy and value of information.
Performs trouble shooting and coordinates problem resolution with ITT Corporation and software vendors. Interfaces with vendors and other external service suppliers in order to research feasibility, prototype new applications and /or coordinate project development activities.
Coordinates the purchase/upgrade and installation of LAN and personal computer hardware and software.
Maintains working knowledge of supported software and provides application and technical support to end-users.
Completes production programming, testing, and training for and implementation of new business solutions.
Develops and maintains strong relationships with management to assist them in understanding and deploying information technology to identify and solve real business problems and issues.
Stays abreast of emerging technologies and developments with the client/server architecture, desktop tools and applications as well as WEB enabled applications.
ITT Corporation (ITT), is a global multi-industry company engaged directly and through its subsidiaries in the designing, manufacturing and...