Making daily calls on High Risk accounts that have a potential of falling out of the program
A) Call all available numbers daily
B) Minimum of 80 calls daily
C) Minimum of 60 different accounts worked daily
D) Ensure all information on account is accurate and correct.
E) Check all payments and make sure they work with the due date given on the account
F) Ensure all necessary paperwork is back and 100% complete in our office.
Making weekly calls on Perfect Rehabs to serve as payment reminders to the debtors.
A) Call HP and leave messages for the debtor to call back.
B) Educating debtor on number of good payments on the account and how many left to complete the program.
C) Updating and verifying all of Debtors demographics.
D) Ensuring account qualifies for funding by checking address, references, and all payments are qualifying.
General File Maintenance
A) Ensuring all accounts in proper Process Status for reports to be accurate.
B) Responsible for running payments on all accounts to make sure due date given works with original terms.
C) Need to be able to identify potential problems and understand the steps to take to fix the account.
D) Ensuring addresses are not flagged as mail returns and if they are it is the servicer responsibility to update the new address and make sure letters are requested as needed.
E) Understanding the ED Contract along with the knowledge of what accounts need to fund.
Windham Professionals is an Equal Opportunity/Affirmative Action Emplyer. M/F/D/V.
- High school diploma or GED required
- One year of collections or related experience preferred
Windham Professionals - 9 months ago
Windham has been providing Federal Perkins Student Loan (formerly National Direct Student Loans) collection services since 1982. Windham is...