Implementation Specialist
Empower Software Solutions - Orlando, FL

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Position Implementation Specialist WFM Company Empower Software Solutions Reports To Manager of Professional Services Location Remote Position Summary Empower seeks to recruit an experienced Implementation Specialist (IS) to join its growing and dynamic Workforce Management division Reporting to the Managerof Professional Services the Implementation Specialist will be responsible for endtoend implementation of our software solutions into client environments As a valuable member of a core customer facing group the IS professional will utilize a well defined implementation process to successfully manage client and internal resources to meet targeted completion milestones The IS professional is expected to succeed in complex technical environments have prior enterprise software implementation experience and be knowledgeable about Human Resources payroll practices This IS professional will assist our customer support team with escalated issues and serve as a valuable resource for our training and development program Must have experience with Workforce Management (scheduling budgeting forecasting) Major Responsibilities End to end implementation of software and hardware solutions for multiple clients simultaneously Project Management of end to end implementation using defined tools and best practice to deliver exceptional results Work directly with clients to validate requirements provide custom configurations in unique environments and lead training on the use of the system Operate as a consultant with internal partners and clients to define and implement solutions that balance client needs with the product road map and standard offering Manage the client relationship with the goal of delivering a &ldquoreference” client to operations Develop rich understanding of client business requirements and facilitate required transition to ongoing client support team Cultivate internal relationships across departments in order to resolve client issues efficiently As a team member assist other IS professionals as required contribute to product improvement via documentation and inspire by example a commitment to client delight Up to 75 travel required KnowledgeExperience Required Bachelors Degree in Computer Science Business Management Accounting or technical field 57 years implementing HR WFM Time Attendance Human Capital Management or Payroll solutions prior SAP or Oracle consulting experience a plus Track record of success with entrepreneurial fast paced organizations Demonstrated ability to manage multiple projects under tight timelines and exacting budgets Mastery of SQL strongly preferred relational database knowledge a must Well versed in common accounting software packages and skilled in basic report writing (Crystal Reports) Demonstrated ability to troubleshoot network permission and communication issues Recognized relevant or industry certifications a plus (Fundamental Payroll Certification Certified Payroll Professional Society for Human Resource Management Project Management Professional) Software programmingdevelopment experience a plus (C and NET experience preferred) Proficient using project tracking tools such as QuickBase Salesforcecom skilled in Word Excel and MS Outlook (or similar email package) Compensation Opportunity offers a compensation package that is competitive commensurate with experience and comprises an annual salary Additional benefits include Paid time off Eight observed company holidays Medical dental and vision insurance Short term disability coverage and life insurance Company sponsored 401(k) retirement savings plan Educational reimbursement About Empower Software Empower Software Solutions is a national provider of innovative and stateoftheart human resources software and services Empower was created following the acquisition of Tesseract Unitime Business Analytics Corporation (BAC) and Federal Liaison Systems (FLS) thus creating a merged entity that is the next generation of endtoend strategic human resources payroll workforce management and tax compliance solutions With a client roster representing both medium and largesize corporations including some of the most prestigious of The Fortune 500 Empower has rapidly grown to become an industry leader and is the number one choice for Human Resources and Payroll professionals Backed by the latest technology we currently represent more than 10 million employees and produce over 100 million checks annually Headquartered in Orlando Florida Empower solutions are sold implemented and supported throughout the US with additional offices in Newport Beach CA Boulder CO Dallas TX and Orlando FL For more information visit wwwempowersoftwarecom httpwwwempowersoftwarecom Reference and background checks will occur prior to extending offer We thank all applicants for their interest in this opportunity however only those candidates selected for interviews will be contacted Empower Software is an equal opportunity employer and does not unlawfully discriminate on the basis of race color religion sex national origin ancestry marital status age physical or mental disability sexual orientation or any other status protected by federal or applicable state law
About this company
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Empower powers more than just paychecks. Empower Software specializes in human resources software for payroll, benefits,...