Sr Sales Support
Symantec - Springfield, OR

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  • Responsible for sales related or sales support tasks such as lead qualification, partner support, or direct sales support of sales reps
  • Exercises judgment within defined practices and procedures to determine appropriate action
  • Uses both established and un-established resources to execute sales responsibilities
  • Works to help team improve processes
  • Stays abreast of and advises team on industry trends
  • Inter-departmental Communication: Develops working relationships with other Symantec departments, takes the lead to resolve issues
  • Customer Interactions: Reactive with some proactivity, some control over interactions, strong written & verbal communication, consistently provides advanced, courteous, professional sales-focused support to targeted customer base
  • Sales Tasks: Advanced questioning, may engage in frequent up-sell/cross-sell activity
  • Basic to complex configuration skills, advanced partner program knowledge
  • Meets and sometimes exceeds activity based metrics. Builds Partner relationships
  • Some tracking of revenue associated with leads
  • Advanced knowledge of policies and procedures, advanced product knowledge
  • Advanced knowledge of tools (Oracle, Business Objects, CRM, & Apropos)
  • Contributes to the development of concepts and techniques
  • Completes medium to complex tasks in routine and effective ways
  • Encounters a variety of different situations and applies a wide range of established procedures and methods

  • Associates degree or equivalent experience required
  • Bachelor's Degree or equivalent experience preferred
  • 2-3 years sales or customer service experience
  • Solid knowledge of Symantec products, and the Internet security industry
  • Computer literate, especially Microsoft Office
  • Some sales experience necessary

Symantec - 2 years ago - save job - copy to clipboard
About this company
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Symantec's future seems to be secure. The company provides security, storage, and systems management software for businesses and...