Field Technician
Optus Inc. - Galveston, TX

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RESPONSIBILITIES : · Installing, troubleshooting, repairing, and maintaining NEC SV8100 and SV8300 telephone systems and equipment, and Zeacom UCB software. · This position is a Service and MAC job. · They provide remote and on-site support to Optus customers. · The Field Technician is centrally dispatched and required to provide detailed information regarding the resolution of service tickets as they are completed. · The Field Technician models appropriate behavior in regards to Optus’ Core Values and supports Optus’ team approach to Quality.

This position requires a high school degree or equivalent. 5+ years experience working with NEC SV8100 and SV8300 PBX is required. A working knowledge of T1, VoIP, ISDN, and PRI configurations and set up are preferred. In addition to current PBX/key system certifications; other professional achievements are desired. Must be self-motivated and require little direct supervision. Must also be a team player with a positive attitude and demonstrate exceptional customer service skills. The ability to multi-task, work within deadlines, and support on-going continuous improvement initiatives is required.
PHYSICAL DEMANDS/WORKING CONDITIONS: Occasional travel to off-site locations is required. Job site is located in Galveston, Texas. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 50 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands and feet together for repetitive, coordinated motions. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. Ability to drive for business purposes and maintain a good driving record.