Position Overview : We are currently looking for a Customer Service Team Leader . The Customer Service Team Leader leads the entire Customer Service Team including Cashiers, The Customer Service Desk and all the other Customer Service Team Members and is accountable for all department operations.
Will Do :
Recruite, hire, develop, mentor and motivate Customer Service Team Members.
Provide the Customer Service Team wiht vision and direction.
Set and achieve the highest standards in retail execution.
Work with Team Members to ensure customers receive the highest level of service.
Drive customer service while ensuring the team has total store awareness.
Create and enviroment that provides out customers with legendary service.
Maximize productivity and efficiency through proper scheduling.
Achieve required financial targets.
Work a minimum of one closeing shift per week and one weekend day per week.
Participate in fiscal period ending inventories.
Maintaine safe, clean and well organized working and shopping enviroment.
Comply with all regulatory rules and regulations including HACCP, OSHA, Dept of Labor, Weights and Measures and local food and sanitation laws.
Complete special projects and other duties as assigned.
Responsibilities & Qualifications :
The position requires at least 3 or more years of supervisory, managerial or leadership experience.
Overseeing 10 or more employees in a fast paced, high volume customer service enviroment.
Experience sucessfully achieving all revelant team/department financial targets.
Strong, demonstrated customer service skills.
Excellent communication and conflict resolution skills.
The ability to work a flexible schedule including nights, weekends, and holidays.
Standing and walking for extended periods of time, up to 8-10 hours.
Bending, stooping and climbing.
Meantal and physical dexterity.
Unassisted heavy lifting.
Use of safety box cutters.
Use of ladders.
Iteration of duties.
Whole Foods Market - 3 years ago
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•Austin, Texas-based Whole Foods Market (NASDAQ: WFM) is the leading natural and organic food retailer, and one of the most vibrant...