User Experience Researcher
Grubhub - Chicago, IL

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GrubHub’s User Experience Researchers derive the insights needed to create compelling, useful features, and will carry out testing to ensure our products are usable. If you’re interested in this position, you should be comfortable executing qualitative and quantitative research methods at all stages of a technical project. You should also be comfortable presenting your findings to a varied array of parties: from our Senior Management Team to Marketing to Engineers to whoever else shows an interest.

Main Job Tasks and Responsibilities

Design and execute user research studies and usability tests from square one: you’ll be the point person on multiple simultaneous user research projects

Document and publicize user research findings in an ongoing manner, so the team knows what’s going on

Provide qualitative and quantitative feedback to designers about product features before they are launched

Understand the software development processes and timelines in order to plan usability testing

Document user research methods, so the process gets easier as time goes on

Key Competencies

Ready to execute a wide array of qualitative and quantitative research campaigns

Ability to work directly with Designers, Marketers, Engineers, and the rest of our team

Adaptability – Our focus can sometimes change quickly

Mad communication skillz – verbal, written, and presentation

Bachelor’s degree in relevant field; graduate degree a plus