Customer Service Representative - Part Time
A. Duie Pyle - West Chester, PA

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Job Description:Position Description:
Customer Service is the main point of contact for all
Customer needs. CSRs predominantly interact with
Customers (both internal and external) via phone, fax
and e-mail to provide information in response to
inquiries, to resolve issues, and to handle requests.
CSRs must be knowledgeable in all facets of our company
to provide World Class Service to our Customers. They
interact with people from every department, and it’s
critical for them to know where to direct a Customer
when the need arises. CSRs must handle multiple tasks /
assignments at once, be adaptable to change, be flexible
to meet business needs, retain a significant amount of
information, work well within a team as well as
independently and be committed to continuous
improvement.
Ideal CSR candidates consistently go above and beyond to
ensure Customer satisfaction. They demonstrate
professionalism, empathy, exceptional listening skills,
strong attention to detail, a sense of urgency, strong
written and verbal communication skills, a positive
attitude, good judgment and problem solving skills, the
ability to stay calm under intense pressure and
excellent follow-up skills.

Position Responsibilities:
  • Schedule pick-ups; trace shipments; provide shipment
ETAs, rate quotes and freight charges; coordinate with
internal departments as well as partners / delivery
agents / brokers / container stations to schedule
shipments and handle Customer issues; schedule delivery
appointments; make proactive courtesy calls; handle
reconsignments; coordinate communication with Customers,
Drivers and A/R regarding Driver Collect and C.O.D.
shipments; ensure accurate billing of shipments; compile
and deliver custom reports; perform daily audits of
reports, etc.
  • Use multiple resources, reports, data and systems to
provide proactive care for Customers.
  • Document all Customer interactions for tracking
purposes.
  • Assist Customers with “My Pyle” registration and
utilization of our web site.
  • Understand and follow all processes and adhere to
company policies.
  • Meet the standards for all Key Performance Indicators
(Call Quality, Process Knowledge Assessment, Adherence
to Schedule, “Make Busy” %, Contacts Per Hour).
  • Participate in on-going training, focus groups,
meetings and process improvement initiatives.
  • Contribute to the completion of special projects.
  • Leadership may assign other duties as necessary.
Job Requirements:
  • At least 2 years of experience working with Customers
  • Experience in a fast paced, changing work environment
  • Must believe in and support the A. Duie Pyle Core
Values
  • Basic typing skills
  • Computer literacy in a Windows based environment
  • Knowledge of MS Word, Excel and Outlook
  • Experience using e-mail and the internet
  • Must be able to meet both quantitative and qualitative
objectives
  • Ability to prioritize tasks and meet deadlines
independently
  • Scheduling flexibility to meet the needs of the
business, including early morning hours, evening hours
and non-traditional holidays (6:30 am – 7 pm scheduling
flexibility desired)

A. Duie Pyle - 21 months ago - save job
About this company
20 reviews
A. Duie Pyle has piled up a collection of transportation-related businesses. The company's services include less-than-truckload (LTL)...