*AAdvantage Customer Service Representative
American Airlines - Fort Worth, TX

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AmericanAirlines has attained a leadership role in the aviation industry through a history of innovation and professionalism. Our ideal candidates will be responsible for answering telephone calls and correspondence, using various systems to research internal and external customer concerns, and providing meaningful verbal or written responses. In addition, our candidates will have the opportunity to foster good relations between American Airlines and our customers by educating them on the usage of the AAdvantage® program.

Full Time shifts are based on a 40 hour work week with no less than two consecutive days off. We are open 7 days a week:

  • 7:30am-9:00pm Monday-Friday
  • 7:30am - 7:00pm Saturdays
  • 10:30am-7:00pm on Sundays
The rate of pay for this position is $10.86 an hour. Our benefits include:

  • Matching 401K
  • Medical
  • Dental
  • Vision
  • Life and Disability Insurance
  • Travel privileges
  • Company Credit Union
  • and much more...

High school diploma or GED.

Call Center experience preferred.

Ability to operate personal computer.

Minimum typing skill of 35 WPM.

Ability to read, write, fluently speak and understand the English language.

Take ownership and demonstrate expertise of the AAdvantage product while providing an excellent customer experience.

Must possess above average communication skills and analytical abilities in order to research, and respond to customer inquiries.

Ability to learn SABRE and other AA software and apply knowledge.

Required to work shifts including weekdays, mornings, afternoons, evenings, weekends, some holidays, and overtime as required.

Ability to sit for prolonged periods of time.

Adherence to company attendance and performance policies required.

  • Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.


AD-Administrative Support

Primary Location


US-TX-Fort Worth

Job Posting


Jan 25, 2011

Unposting Date


Feb 2, 2011

Equal Opportunity Employer


American Airlines is an equal opportunity employer.

Work Schedule*



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AMR knows America's spacious skies -- and lots of others. Its main subsidiary is American Airlines, one of the largest airlines in the...