Marketing Coordinator -
Boston, MA

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RESPONSIBILITIES/Essential Functions:
  • Manage a client base of up to 50 for their Social Media
efforts and their monthly e-newsletter publications
  • Work closely with multiple clients to set up new accounts
and project manage a successful implementation of on-time
and accurate delivery.
  • Interact daily with clients to set expectations and
deadlines for deliverables for the managed service.
  • Manage project timelines and keep clients informed of
deliverables and due dates.
  • Communicate best practices to client and act as a
knowledge expert for Social Media Program and the Loyalty
Driver e-newsletter.
  • Collaborate with Content Team, Sales Managers and Graphics
Team to successfully set and meet client expectations.
  • Incorporate content, graphic and administrative elements
to update social media and to create the e-newsletter
layout to meet the company and client requirements.
  • Monitor your clients' social media program and
e-newsletter quality and accuracy.
  • Monitor, report and consult best practices and guide
clients on their social reputation
  • Research and recommend content ideas for social media
  • Track and record project implementation and status for
each individual social media program and the e-newsletter.

  • Work with all departments to manage resolution of client
issues and problems.
  • Gather client feedback with regard to product
functionality and share with the Product Development group.

  • Provide new client training and on-line demonstrations of
offerings as needed.
  • Provide back-up customer support via phone and email.
QUALIFICATIONS (skills/requirements):
Our client is seeking candidates who are highly motivated,
can multi-task and prioritize, and have superb
communication and customer services skills - with an

unwavering focus on quality. Other requirements include:
  • College degree or higher
  • Social Media experience preferred
  • Proven experience in client relations and/or account
  • Ability to set and manage expectations, resource and time
  • Ability to work well and contribute in a team environment
and independently
  • Highly detail-oriented and quality-driven
  • Ability to multi-task and manage projects and clients
  • Knowledge of HTML and Internet software applications
  • Automotive experience and enthusiasm a plus