Zynga’s SuperModerators are the voice of the company or product externally and the voice of the customers internally. The value lies in the SuperModerator assisting the Community team in serving as a hub, and his/her ability to personally connect with the customers to humanize Zynga games, increase user retention, build product loyalty, and provide feedback to many internal departments (development, PR, marketing, customer service, tech support, etc.) through Zynga’s marketing and community channels.
We are committed to developing high quality casual and multi player games! Come join us ... we're having a ball!
Responsibilities :
Build the Community – nurturing the core users and newer users alike.
Gather/communicate information from players regarding bugs/glitches within the game.
Create reports that include information gleaned from player discussions. Some reports will be regular and some will be ad hoc.
Uphold the Terms of Service and Rules of Conduct.
Be an expert about social gaming and about your assigned game specifically
Position may include weekend/holiday work
Required Skills:
Prior online forum moderation and game forums participation experience preferred
Previous online community participation required
Must be a team player!
Ability to juggle and multitask several priorities at once and answer to more than one client (the players, the game team)
Must be able to appropriately articulate and represent community sentiment through reports
Ability to gage importance of various community issues
Must have a service mentality
Ability to work for and with a wide variety of personalities
Need to be technically savvy and know your way around social media outlets
Knowledge of VBulletin a plus
Must be available to work 40 hours per week.
Zynga - 12 months ago
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