Alegent Health employees are responsive, compassionate, and innovative. They prioritize dignity and respect, never settling for average care, insisting on excellence both of themselves and team members. This is our promise to our employees and our community.
Alegent Health values individual contributions, creative ideas, and innovation. Our employees are why we have the highest quality scores in the nation. We are committed to serving our community by providing faith-based health services with five hospitals and more than 40 clinics across the region.
Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire individuals who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent team! We are an Equal Opportunity/Affirmative Action Employer.
Registers patients according to departmental guidelines. Conducts patient interviews in a HIPAA compliant manner to obtain data required to initiate and/or complete inpatient, emergency room and outpatient records including verification of all demographic, employment, retirement, accident and insurance information to ensure accuracy. Determines coordination of benefits. Ensure insurance precertification, referral, and authorization requirements have been met for commercial, government and worker¿s compensation payers. Obtains authorization signatures for consent to treatment, release of information, financial responsibility, and those required by special insurance carriers. Follows up on obtaining any required information that is unavailable at the time of registration.
Scans insurance cards, referrals, consents and patient Ids into document imaging software.
Adheres to patient safety policy by assuring patient validation of name, birth date and physician on printed documents.
Follows EMTALA guidelines for Emergency Department registrations and coordinates initial patient contact with triage nurse. When patient identification is questionable, follows registration procedures for ¿Doe¿ patient and revises information as soon as possible. Registers, maintains requirements, and completes appropriate paperwork for Occupational Health¿ contractual clients.
Uses problem solving skills to verify patient identification through requesting photo ID, querying patient name, spouse names, SSN, DOB and address in order to identify and minimize duplicate medical records. Uses name search pathway according to policy. Creates or selects appropriate case and performs the appropriate registration function.
One year post secondary education with emphasis in medical related classes preferred.
Equivalent experience in customer service related or medical field will be considered.
Minimum of one year experience in a customer service related position.
One year of PC experience, working knowledge of Windows and prefer MS Word Applications.
- excellent communication skills with all types of individuals
- verbal and written fluency in English
- excellent organizational and written skills
- ability to type minimum 40 wpm with above average accuracy
- ability to operate window-based applications on an IMB compatible PC, copier, fax, phone, and headset
- job requires continuous reading skills and the ability to handle a heavy volume of work
Alegent Health - 21 months ago