Posting Job Title |
Analyst II, RNOC Network
Austin, TX, US
Area of Interest
Posting Job Description
The Time Warner Cable Regional office currently seeks an RNOC Analyst for our Texas Regional Network Operations Center Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
The RNOC Analyst II in the Regional Network Operations Center (RNOC) will provide proactive monitoring support to the divisions within the region as well as regional Cell-Tower Backhaul (CTBH) monitoring.
RNOC Analyst II will also be responsible for initial provisioning, test and turn-up of any new cell-tower and Ethernet services.
In conjunction with provisioning and monitoring the RNOC Analyst II will provide primary fault isolation and dispatching to the fix agents.
The team will proactively monitor the health of the cell towers, CMTS devices, headend, hub, VOD service group utilization, Eventrack ticket queue, and weather systems.
The RNOC Analyst II will interface with various groups, primarily the TAC, GNOC and regional/division dispatch teams to resolve issues found.
The team will utilize various network tools including but not limited to: Cisco CTM/CTC, Alcatel 5620 SAM, Spirent, QT600, Netcool, Alcatel INC, Centest, Unified, NYROC, Remedy Eventrak, Granite and other tool suites.
The correlation of data from multiple systems will assist the Network Analyst in making prudent decisions as to potential customer impact and problem severity.
The RNOC Analyst II will also use the network monitoring tools to ensure that problem repairs are reliable and complete by monitoring after the fix agent is done.
Monitor network health, provisioning of new services, establish baseline trends and detect network health anomalies.
Call out outage information to field personnel or Division staff, and receive outage resolution information called in from field or Division staff.
Conduct conference call bridge for high severity events using Send Word Now as conference bridge notification.
10 Create, route, dispatch, resolve, QC, and close Eventrack tickets.
Previous monitoring role in Engineering or Technical Operations
Previous experience in network fault isolation and/or provisioning
Previous optical experience preferred
Previous experience using Eventrack ticketing
Understanding of HFC, CPE devices used in Cable
Understanding of HSD, Digital video, VOD, Switched, and Networking
CCNA certification a plus
Education and Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.
No Supervisory responsibilities with this position.
Controlling Establishment ID
00250 - Austin 11921 MoPac
Time Warner Cable - 19 months ago
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...