Player Service Agent (Temporary Contract)
Marriott International, Inc 8,429 reviews - San Juan, PR
Full-time, Contract

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Primary Location


USA-Puerto Rico-San Juan-San Juan Marriott Resort & Stellaris Casino



Marriott Hotels Resorts

Position Type






With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.



  • Fully Bilingual
  • College degree education (preferred).
  • Good overall sales skills
  • System knowledge as required, for example: CMP, Casino Player Tracking
  • Interpersonal skills such as: Customer service oriented & hospitality skills, team player
  • Ability to verbally communicate effectively with guests and co-workers (verbal, to listen, written).
  • Stand and walk for an extended period of time or for an entire work shift.
  • Bending, stooping, and/or lifting a weight of 30 pounds or more may be required.
  • Able to work under pressure
  • Computer literate
Job Summary

Serve as customers’ point of contact, including handling customer changes and requests. Make reservations for guests, conduct reservation follow-ups, arrange transportation, and assign special rooms and dinners. Prepare in-house envelops, check-out slips, airfare reimbursement slips for arriving or departing guest, as well as other reimbursements. Answer calls from customers, business partners, and provide assistance as needed. Organize and classify documents (e.g., credit applications, reservation forms) for filing. Deliver mail, photocopy documents, type, and proofread customer correspondences as needed. Assist with mail and telemarketing campaigns. Assign new players sources codes for the appropriate junket representative. Complete temporary credit line approval This Travel Only (TTO) for guests.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 30 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Posting


Dec 4, 2012, 1:17:08 PM

About this company
8,429 reviews
Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...