Senior Assistant: Help Desk Technician
CSC - Chantilly, VA

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Job Title : Senior Assistant: Help Desk Technician
Requisition ID : 1300366

Job Category : Technical Support Services
Primary Location : USA-VA: VIRGINIA-CHANTILLY

Schedule : Full-time
Remote Work Authorized : No
Relocation Assistance : Not Available
Travel : No
Clearance Level : Public Trust

Job Posting : Feb 13, 2013, 3:11:31 PM

Description

ROLES AND RESPONSIBILITIES
The Service Desk Analyst is responsible for the delivery of the service, and the action items necessary to implement the organizational strategies.
• Support and participation in any Quality Management System improvement processes identified
• Serve as first Point of Contact for customer issues
• Verbally verify customer information profile and update as necessary
• Responsible for recording issue and all follow up actions within Call Tracking tool
• Perform Initial troubleshooting analysis utilizing available resources including Knowledge repository tool
• Resolve problem/service requests as per skill sets and Knowledge Tool instructions.
• Dispatch problem/service requests to next level of support as necessary
• Verification of problem/service request resolution and customer satisfaction
Qualifications
Basic Qualifications
  • High school diploma or G.E.D.
  • One or more years of technical training in computer support
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy
Other Qualifications
  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
CSC is an Equal Opportunity Employer M/F/D/V

CSC - 17 months ago - save job - block
About this company
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For over 50 years, CSC has been a leader in the global IT industry.  Early on, we were instrumental in the rise of the U.S. space...