Winter Sports Department Head (Lead)
Sport Chalet - Nevada

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Sport Chalet has been a leader in the specialty sporting goods arena for over 50 years. With stores in Arizona, California, Nevada and Utah, Sport Chalet is renowned for providing a level of service that is unparalleled in the retail sporting goods industry. In an effort to support our store-level teams, we are seeking individuals with an active lifestyle to join our retail sales division. Our dynamic team strives to enhance the customers shopping experience, and is driven not to be the biggest, but the BEST.
As a department head, you will oversee a department within the store. You will ensure a memorable, consistent customer shopping experience by maintaining our exceptional standard of customer service. You will be responsible for overseeing a team while coaching, training, and developing your staff. You must be a highly motivated team player with an ambitious personality. You must also be friendly and outgoing, goal oriented, and driven to satisfy customers. This is a lead sales associate position within the department.
**This department is seasonal and transitions from winter sports to water sports during the summer months.**

Responsibilities:
Directly accountable for overall sales, training and performance of the department
Heavy interaction with customers at all levels
Service and repair customer merchandise according to established guidelines
Resolve customer problems efficiently and tactfully
Complete necessary documentation and paperwork neatly and accurately
Comply with industry procedures and regulations
Remain current on trends and technology
Adhere to safety procedures regarding use of tools and equipment
Maintain an organized and clean work area
Demonstrate proficiency in selling skills and technical skills within the department
Flex staff to accommodate the needs of the business
Implement merchandising/sales directives to meet company guidelines
Execute floor moves as directed by the visual team
Develop and enhance management skills while leading by example
Train, coach, develop, and review direct reports
Interview applicants and make hiring recommendations
Execute the day-to-day operational functions of the department
Work closely with visual merchandising team
Skills / Requirements

A varied schedule will include day, evening, and weekend shifts.
Must have exceptional customer service skills
Must be 18 years of age
Passionate about your interests
Prefer at least 1 year experience in retail sales
Experienced skier, snowboarder, waterskier, wakeboarder
Able to lead
Strong communication skills
Organized
Experience with ski/snowboard/binding systems preferred

  • Technicians must successfully complete Company approved, area-specific certification process.
Sport Chalet is a drug-free, equal opportunity employer. We offer dynamic career opportunities with growth potential and generous discounts.

Sport Chalet - 21 months ago - save job - block
About this company
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For those who play, there's Sport Chalet. The sporting goods retailer operates 50-plus stores mostly in California, but also in...