Hawaii Human Resources, Inc (HiHR) is Hawaii's fastest growing HR administration firm known for a positive, forward-thinking and progressive work environment. HiHR is ranked on the Hawaii Business "Top 250" and has been named Hawaii's Healthiest Employers in 2012 and 2013 as well as one of the "Best Places to Work in Hawaii" for 2011, 2012, and 2013.
The Client Solutions Manager (CSM) maintains and solidifies client relationships and ensures the highest level of service is consistently and professionally delivered at all times. This key position is client-serving and is directly responsible for managing a designated portfolio of clients. This position provides direct oversight, across all service areas, to assist clients in getting the most out of their HiHR experience. This will include meeting with clients on regular basis to monitor service delivery, quality control, needs assessment, and relationship management. It is the Client Solutions Manager responsibility to articulate HiHR’s value proposition, represent the HiHR brand, and ensure clients are completely satisfied with HiHR’s staff, programs and services.
Bachelor's Degree from an accredited institution (four year college or university).
Five to seven years of progressively responsible management and/or customer service and client relations experience. Proven experience managing in a matrix environment. Documented track record of proven success.
Proficient at MS Office with intermediate/advance knowledge of Word and Excel.
PC proficiency and ability to quickly learn new software applications.
May be required to assist in the duties, as needed. Prior experience working for a human resource administration firm is a plus. Bachelor's degree in Human Resources or Business Administration is desired. Must be able to drive/travel to client locations. May be required to work evenings and weekends as necessary.