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At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. In addition to investing in our employees, Union Bank has established a generous community reinvestment program that works to uplift communities and watch them grow. We invest in a diverse workforce as our employees come from many different backgrounds, bringing with them different experiences and perspectives.
Become part of a team where community, diversity, and exceptional service are part of everyone's job.
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The Operations Production Site Manager is responsible for the overall operations and staff in a Residential Central Loan Production Center. In close collaboration with the head of Consumer Lending Operations, the position is responsible for developing and implementing short term and long term strategic plans for the operations center. The position leads the strategic planning of staffing level requirements and a team of managers who have responsibility for ensuring overall quality, compliance and productivity of the Processing, Underwriting and Funding of mortgage and consumer loan products including Jumbo, Conforming and FHA Mortgage Loans. The Site Manager will have direct oversight of all functions within the production center site with a high emphasis on effective partnering and collaboration with sales and affiliated corporate departments.
The Site Manager leads strategic planning and development for a smaller production site for loan set up, processing, underwriting and funding. Responsible for building a small team of managers/supervisors who directly report to the position.
25%-Directs overall production of mortgage loans through the Team Managers and UW Manager to ensure that strategic goals are met. Monitors and evaluates trends and creates efficiencies to improve the process and customer experience.
20%-Ensures quality is maintained and loans are processed to meet investor or portfolio requirements. Adherence to all State and Federal regulatory requirements as well as internal Credit Policy and Compliance procedures.
20%-Ensures Bank's Risk Vision and Risk Management policies/programs are understood and adhered to by all staff. Identifies potential risk associated but not limited to identify theft, consumer compliance, fair lending, money laundering and consumer privacy. Oversees and monitors audits at various levels (i.e. Quality Control, Internal Risk Management Group, Data Integrity) to ensure adherence.
15%-Responsible for managing to the operations site organization budget. Oversees and monitors the processes for efficiency and effectiveness. Implements policy and procedural changes that effect functional areas of responsibility to ensure uniformity, consistency and effectiveness. Develop and implement talent strategy ensuring managers and supervisors are selecting, training and actively managing job performance activities including coaching and documenting performance as well as recognizing and rewarding staff.
10%-Development and execution of the process and the people to deliver loan quality, productivity and customer satisfaction.
10%-Collaboration with Regional Sales and Customers to ensure Service Levels are met or exceeded. Maintain effective partnership with sales. Ability to identify potential problems and effectively resolve conflict.
Minimum 7-10 years Mortgage Operations leadership experience.
Highly skilled in strategic planning and effective decision making.
Strong understanding of budget planning and process for operations.
Knowledge of industry trends, competitive landscape and best practices.
Strong written and oral communication skills.
3-5 years underwriting experience. FHA a plus. Understanding of Jumbo products and Underwriting.
Highly organized and able to prioritize competing tasks
Work well under pressure and able to maintain professionalism and courtesy and collaboration.
Working Knowledge of Residential loan documentation, products, policies, Underwriting guidelines, regulatory requirements and procedures for conforming and Jumbo loans.
Demonstrated business knowledge for origination processes and workflow enhancement.
Why Work for Union Bank?
We are a financially strong and stable bank.
We value workplace diversity.
We are committed to the training and development of our employees.
Innovative vacation benefits.
We offer a matching 401k, a Retirement Plan, a variety of Flexible Health Benefits.
Headquartered in San Francisco, UnionBanCal Corporation is a financial holding company with assets of $88.2 billion at September 30, 2012. Its primary subsidiary, Union Bank, N.A., is a full service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations. The bank operated 402 branches in California, Washington, Oregon, Texas, Illinois, and New York as well as two international offices, on September 30, 2012. UnionBanCal Corporation is a wholly-owned subsidiary of The Bank of Tokyo-Mitsubishi UFJ, Ltd., which is a subsidiary of Mitsubishi UFJ Financial Group, Inc. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG, NYSE: MTU), one of the world's largest financial organizations. Visit
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Union Bank is committed to leveraging the diverse backgrounds, perspectives, and experiences of our workforce to create opportunities for our people and our business. EOE. M/F/D/V. Union Bank offers a competitive compensation and benefits package including a 401K plan. Pre-employment background screening is required for all positions.
Union Bank - 21 months ago
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Union Bank is a full-service bank with offices across the United States. We provide a wide spectrum of corporate, commercial, retail banking...