PC Field Maintenance Technician
API Systems, Inc - Folsom, CA

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Combination campus and retail support. Based in Folsom.

Performing technical administration and/or analysis duties in support of various network and hardware/software operations activities. Assists in the implementation of end user computing equipment. Consults with client staff on equipment problems and malfunctions. The incumbent typically requires close supervision and guidance.

Works as a team member on mid-size technical projects of low to average complexity under the direction and supervision of senior Technical Support/Services staff and management with an emphasis on NT servers and desktops.

Completes assigned technical tasks on time and as directed (e.g., assists in analysis, implementation, testing, monitoring, maintenance, production support, documentation, etc.).

Resolves assigned Trouble Tickets within established timeframes while providing quality customer service.

Performs proper analysis and resolution activities and provides solutions while following well-defined procedures and processes.

Proactively monitors and controls all production systems and networks to maximize systems availability.

Utilizes knowledge of commonly-used concepts, practices and procedures while relying on instructions and pre-established guidelines as well as well-defined procedures to perform the functions of the job. Minimal creativity or exercise of discretion and independent judgment is required. Qualifications Associates or Technical degree required.

1+ years of experience in a network/data center operations, hardware/software support, and/or client relations position is preferred; or an equivalent combination of education and work experience

Demonstrated technical and analytical skills, including the ability to understand and communicate complex technical information

Knowledge of networking (e.g., LAN/WAN, TCP/IP) and/or computer (e.g., micro, mainframe) operations

PC and desktop applications competency (e.g., Microsoft Office, e-mail, etc.)

Knowledge of information systems concepts

Working knowledge of applicable methodologies, tools, standards and procedures

Good interpersonal skills

Decision-making and leadership aptitudes

Good organizational and problem solving abilities

Good verbal and written communication skills

Must be able to lift up to 50 lbs.

Must provide own transportation for dispatch. Mileage reimbursed at current government rate.

Must participate in on call rotation for assigned support group(s)

Must obtain mobile phone. Service subject to reimbursement (terms will be provided).

Must have excellent customer service skills

Must be self motivated and organized

Normal business hours M-F start/end time negotiable. Off hours work required on a regular basis.

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