Senior Business Analyst - IT
Staples - Framingham, MA

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A Senior Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The Senior Business Analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. In this role, you will be working on websites such as helping to make Staples the #2 web property in the world.

Understand and gather complex business needs and requirements from a diverse set of stakeholders and be able to effectively compile and document these needs effectively for systems design and development.

Has a broad working knowledge of Staples' business requirements and aligns the requirements to Staples' strategy and vision

Collaborate with usability and creative teams for websites.

Possesses detailed knowledge of one or more business processes or functions

Develop and maintain strong partnerships with targeted business areas

Manage the competing needs of multiple stakeholders

Provide input to project plan, risk assessment, and manage tasks to project schedule

Assist business with identifying, designing and implementing new processes


3- 5 years related business analysis experience relative to IS implementations. Strong communication skills including verbal, listening, written documentation, influencing, facilitation, presentation skills for technical or business audiences regardless of level

Experience Defining Business and Functional requirements for e-Commerce projects

Effective use of business modeling techniques: Process, workflow modeling and use cases

Strong facilitation skills

Knowledge of varied development approaches for internal and externally developed applications as well as packaged applications including incremental, waterfall, and Agile Scrum.

Requires disciplined experience in defining business and functional requirements resulting in quality results with little direction

Must work well with others - attention to positive team dynamics

Ability to create and execute effective requirements work plans

Must exhibit strong self initiative

Must be adaptable (including being quick to learn) and be able to act with a strong sense of urgency

Working knowledge of prototyping tools iRise and or Axure

Bachelors Degree or equivalent experience

Training course work towards Business Analyst certification (CBAP) is preferred



Information Technology







Job Level





Day Job

Job Type



Employment Statement

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

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Staples is a world-class retail, online and delivery capabilities leader. In fact, we're one of the world’s top five online retailers...