The Systems Analyst III (HelpDesk DBA) is responsible for day-to-day application support in the area of documentation for IT staff at the IHS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
Ensures that all documentation on processes and procedures are available and updated regularly, including Helpdesk SLA’s and Performance measures.
Conducts requirements analyses and preparation of program specifications.
Reviews systems analyses and programming specifications to assure they meet design and interface requirements.
Recommends changes and additions as appropriate.
Monitors program development to ensure integration with other applicable systems.
Has technical knowledge of all phases of applications, systems analysis, and programming.
Defines database requirements for information systems that cut across various systems.
Writes programs for assigned applications in full conformance with design and programming standards.
Conducts alpha tests and supports beta tests of applications developed.
Establishes test databases as required, and establishes and adheres to procedures for testing and reviewing.
Provides appropriate levels of security for sensitive data.
Conducts research to develop or modify information systems.
Provides technical assistance, consultation, and briefings as required.
Works both independently and as a team member. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree (B.A.) or equivalent from a four year college or university in Computer Science, Information Systems, Engineering, Business, or other related discipline; four years’ experience; or equivalent combination of education and experience.
Must have at least two years specialized experience as an applications programmer on large-scale systems.
Must have knowledge of computer equipment, and ability to develop complex software to satisfy design objectives.
Excellent communication skills (verbal and written).
Demonstrated customer service and organizational skills.
This position as a Helpdesk DBA requires extensive experience administering SQL & SQL Server Reporting Services (SSRS). Candidate should have experience in all aspects of SQL administration including solutions design, installation, security and routine maintenance.
Must be able to learn the IHS environment including Heat 9.5 Helpdesk software in an enterprise environment.
Must be extremely customer oriented as this position will work on the IHS Enterprise Helpdesk Team as part of the Division of Information Technology (IOAT), in order to provide Technical Support/Heat ticket escalation to Areas and Sites across the IHS. This support includes Tier 1, Tier 2, and Tier 3 support across the Agency.
Chickasaw Nation Industries - 11 months ago