Bilingual (Spanish/English) Inbound Phones Customer Solutions Associate
Fiserv - Dublin, OH

This job posting is no longer available on Fiserv. Find similar jobs:Fiserv jobs

Please submit your resume to this posting for consideration!


When: Two upcoming events! Please feel free to attend either event:

  • Tuesday December 4th from 3:00pm-7:00pm
  • Wednesday December 12th from 3:00pm-7:00pm
Where: 6000 Perimeter Drive, Dublin, OH 43017

Please ensure you bring a copy of your resume to the job fair and come dressed for success!

(Candidate will complete computer assessments & interview; please allow 2 hours to be here)

Schedules: 9:30am-6:00pm. All schedules require working one weekend day. 6% language differential will apply to all hours and 12% shift differential will apply to weekend hours!

Paid training 8am-4:30pm Monday-Friday for approximately 5 weeks.

Class starting on Monday January 14, 2013

Under direct supervision, resolve customer inquiries received via phone, email, or claim. Diagnose, resolve, and communicate resolution.

Job Responsibilities

  • Deliver consistently excellent customer service over the phone and in writing.
  • Navigate systems, procedures, and other resources to provide accurate and timely resolution
to customer inquiries.

  • Research and diagnose customer disputes, and identify the most efficient means to resolve
them to the satisfaction of the company, the sponsor, and the subscriber.

  • Provide flexible assistance through cross-training and support to meet and exceed
performance, customer satisfaction, and service level goals.

  • Provide follow up as needed on customer inquiries to ensure resolution satisfies our
customers and meets all internal expectations.

  • Document problem resolution and customer contact.
Job Requirements

Education Required

  • High School Diploma
Experience Required

  • One year customer service experience and/or one year call center experience required.
Skills and Knowledge Required

  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Demonstrated ability to multi-task with keyboarding and phone required
  • Good verbal and written communication skills required
  • Must be able to work in a team environment
Working Conditions

  • Must be able to sit, answer phone calls and use a computer for long periods of time.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

About this company
582 reviews
Fiserv (NASDAQ: FISV) is a leading global technology provider serving the financial services industry.