Special Assets Recovery Representative I
BB&T Human Systems - Charleston, WV

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Line of Business: Loan Operations

Job Category: Administrative Support Workers

1. Meet and exceed goals through telephone contact, correspondence and legal
proceedings as set by the department manager.

2. Review new charge-offs for potential problems and outstanding collateral.

3. Contact customer to restructure payment schedule.

4. Monitor payment arrangements and contact customer for delinquency.

5. Obtain required documents to initiate suit through Small Claims and District

6. If applicable, proceed with execution and supplemental proceedings

7. Skip trace necessary accounts by utilizing all available tools.

8. Determine if accounts should be assigned to a recovery agency.

9. Review problem accounts with the Recovery Supervisor.

10. Assist branches with questions and customer inquiries.

Minimum Qualifications:
1. High school diploma or equivalent

2. Good verbal and written communication skills

3. Aptitude to motivate customers to satisfy their debt

4. Ability to analyze customers' financial condition

5. Demonstrated proficiency in basic computer applications, such as MS Office

Desired Skills:
1. Bachelor's degree in a business related field

2. Previous banking experience

Week 1 Monday 8am-7pm, Tuesday - Thursday 10am-9pm Friday - Saturday, Off; Week
2: Monday off; Tuesday 8am-5pm; Wednensday-Friday 8am-6pm; Saturday 8am-1pm

BB&T Human Systems - 16 months ago - save job - block
About this company
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BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its...