Front Desk Agent Part time -- Valley Forge Casino Resort -- Front Office
Valley Forge Casino Resort - King of Prussia, PA

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Summary
Responsible for guest room inventory, availability and assignment for arriving and department guests.

Job Duties
Register arriving guests and assign rooms. Answer inquiries regarding hotel services. Registers hotel guests. Provides information about services available in the community. Responds to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems. Answers inquiries pertaining to hotel policies and services. Ensures that all required reports are completed and submitted in a timely manner. Ensures guest satisfaction by responding to and resolving guest complaints. Maintains regular contact with the Housekeeping Department to ensure proper room status. Ensures that all guests are served. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. Authorized to issue and activate casino access cards.

Qualifications

Associates Degree (A.A.) or equivalent from two-year college or technical school is preferred; or at least six months related experience and/or training; or equivalent combination and experience. Must be able to qualify for and maintain licensure as required by Pennsylvania Gaming Control Board. Must have thorough knowledge of approved Responsible Gaming Program.

Valley Forge Casino Resort - 22 months ago - save job - copy to clipboard
About this company
18 reviews
Valley Forge Casino Resort contains two hotels, The Valley Forge Casino Tower and The Radisson Valley Forge Hotel, and the Valley Forge...