Responsible for creation and maintenance of IT documentation. Translates technical and/or complicated information into clear, concise
documents appropriate for various target audiences. Works with Development, Quality Assurance and Technical Support to produce a wide
variety of technical publications including instructional materials, technical manuals, product documentation and the like for use by both the IT
and business community. Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout
and material organization. Researches information such as drawings, design reports, equipment and test specification to fill any gaps.
Reviews, critiques, and edits documentation including design documents, programmer notes and system overviews. Requires knowledge of
company product lines and document structure. Depending on the industry/work environment, such documents may include various media,
including written and video. Responsibilities include maintenance of internal documentation library, providing and/or coordinating special
documentation services as required, and oversight of special projects. Must have strong organizational and project management skills and
excellent writing and editing skills.
WORK EXPERIENCE GUIDELINES
- 3 or more years of business or technical writing experience.
- Working knowledge of multiple software and graphics packages.
- Bachelor's Degree in Journalism, Technical Writing, Business Administration or other related discipline. Or equivalent work experience.
Intermediate professional level role. Works on several moderately complex to complex document management projects as a project team
member. May coach more junior staff.
Black Knight Financial Services
- 2 years ago - save job
Black Knight Financial Services is the premier provider of integrated technology, services, data and analytics that lenders and servicers...