Temporary Customer Service Representative
Enstar Natural Gas - Anchorage, AK

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DESCRIPTION

ENSTAR is seeking a temporary full-time Customer Service Representative in our Anchorage Customer Service Department. This is a non-exempt position beginning at $18.33 per hour. Regular work hours are Monday - Friday 8am - 5pm. This job requires in person customer service skills, however, the majority of tasks are performed in a call center environment. Position is expected to last approximately 2 - 4 months.

DUTIES

Responsibilities include:
  • Responding to customer questions and problems via phone, customer service lobby, or through correspondence
  • Entering customer applications and miscellaneous changes into ENSTAR's computer system
  • Initiating work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system
  • Performing account adjustments, providing payment information, researching account discrepancies; and processing work orders for customers
  • Cross-training for other customer accounting department positions
QUALIFICATIONS

QUALIFICATIONS:Minimum requirements are:
  • High school diploma or equivalent
  • Proficiency with Microsoft Office Suite
  • Strong math, accounting, and clerical skills
  • Strong verbal and written communication skills
  • Ability to type 50+ wpm
  • Ten-key calculator by touch
  • Professional telephone etiquette
  • Professional personal appearance
  • One year of prior customer service experience
  • Ability to effectively and courteously deal with customers in a demanding, multi-task environment
  • Enthusiastic and energetic customer service attitude
  • Prior utility industry experience is desirable, but not required
WORK DEVICES:
Computer terminal, telephone, copy machine, fax machine, calculator, microfiche, microfiche reading machine, published tariff, as-builts and Anchorage Area Atlas.

Qualified applicants who wish to be considered for the above position must submit a completed, signed application via ENSTAR's online application system at www.enstarnaturalgas.com under Career Opportunities. This position will remain open until filled.

ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities include:
  • Responding to customer questions and problems via phone, customer service lobby, or through correspondence
  • Entering customer applications and miscellaneous changes into ENSTAR's computer system
  • Initiating work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system
  • Performing account adjustments, providing payment information, researching account discrepancies; and processing work orders for customers
  • Cross-training for other customer accounting department positions

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