Jr. CSA, Caribbean
STG, Inc. - Reston, VA

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The Junior Customer Service Administrator (JCSA), Caribbean is responsible for the San Juan
Division Office and the following remote offices; San Juan HIDTA RO, Fajardo
HIDTA RO, Ponce HIDTA RO, Ponce Diversion RO, St. Croix RO, San Juan Airport
and St. Thomas RO

Responsibilities:
The JCSA performs the following operational tasks:
NETWORK MANAGEMENT AND MAINTENANCE
  • Performing regularly scheduled backups.
  • Allocating network storage
  • Performing preventative maintenance
  • Installing approved equipment and software
  • Installing software patches, updates, and upgrades, including remote serving of workstations
  • Maintaining operability of the Uninterruptible Power Supply (UPS)
  • Troubleshoot and resolve communications equipment (i.e., hubs, switches, routers, encryptors, etc.)
  • Troubleshoot and facilitate resolution of network hardware and software problems
  • Monitor network traffic and optimize network performance
  • Maintain remote user assistance capabilities
  • Maintain Internet connectivity for stand-alone workstations
  • Provide technical assistance for relocations and moves
SYSTEM ADMINISTRATION
  • Administering group and user accounts including adding and deleting accounts and setting appropriate permissions
  • Providing Blackberry services
PROBLEM RESOLUTION AND TECHNICAL ASSISTANCE
  • Creating, updating, and tracking service call requests
  • Facilitating resolution of service call requests in a timely manner
  • Providing assistance to end users for using application software
  • Provides desktop and end user support
  • Install and maintain computer peripherals
INVENTORY SUPPORT
  • Capturing and reporting inventory data on distributed and stored hardware
  • Staging and taking down end user workstations and associated equipment
  • Preparing equipment for transport and shipping
  • Ensuring the proper storage and disposal of DEA equipment
  • Monitoring and reporting on the statuses of license agreements
  • Preparing input and reports in support of the Annual Capitalized and Non-capitalized inventory reconciliation
  • Maintaining configuration management data and documentation
Qualifications:
Bachelor's Degree in IT or related field. Experience may be substituted for degree.

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