JOB SUMMARY: Reports directly to the CS Manager. This position manages and coordinates day to day customer service team activities, issue resolution and reporting within department. Ensures policy and procedures are followed and oversees team performance through daily directives. Ensure timely response and follow up on customer service issue resolution. Assists manager in any and all phases of customer service and works with manager to implement continuous process improvement and skill ...
From CentralNewYorkHelpWanted.com - 37 days ago
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