ORDER FULFILLMENT ASSISTANT, MIT Press, to enter subscription and single issue orders into a fulfillment system database (70%) and provide basic customer service (30%). Duties include entering subscription and single issue orders, balancing each batch to insure payments were correctly entered; entering all proforma invoice and sample issue requests; searching the Think Enterprise database for existing customer when no account is given; cancelling orders and submitting refund requests; sending miscellaneous gift announcements and receipts as requested; processing all address changes, sending e-mail confirmation to those requests sent by e-mail; and providing customers with prices requested through e-mail and regular mail.
REQUIREMENTS: a high school diploma (some higher education preferred); a minimum of two years of experience in order entry and/or providing order fulfillment support by telephone, fax, and e-mail; working knowledge of Windows, MS Word, Excel, Outlook or other e-mail program, and Internet Explorer or other web browser; and excellent interpersonal and oral and written communication skills. Should be able to work both independently and in a team-oriented environment. Must be focused, organized, and able to work quickly and accurately under pressure. MIT-00007833-4
MIT - 3 years ago
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