SKILLS AND EXPERIENCE:
10+ years operations management. Direct management experience ownership of business processes required. Mangerial responsibility including participation in strategy development, planning and execution. Cross-functional experience spanning as much of the business system as possible will be important.
-Manage Application Engineers for ALL Regions in UPS Dept.
-Manage Project Managers in UPS Dept.
-Hire and train New Application Engineers and Project Managers.
-Monitor TOP 20 quotes in Selltis, and make sure quotes and submittals are performed on time.
-Advise BU Manager of any changes or additional processes to UPS BU. Implement approved process changes.
-Project 250 quote review BEFORE going to UPS BU Manager.
-Work with Service Manager and Service Operations Manager to close out all jobs properly.
-Metric with Service Surveys regarding startups and PM and emergency repair.
-Manage Customer Service to improve OTP.
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