Position will serve as the initial contact for consumers and families referred to the Wraparound program and will educate the consumer/families about wraparound, assess for wraparound criteria, provide linkage with needed community resources, coordinate intakes, coordinate letters of collaboration with community partners and provide service coordination under the clinical supervision of licensed staff.
Functions and Roles of the ENGAGEMENT coordinator:
Facilitates the initial engagement process of wraparound prior to intake. Ensures the child and family receives coordination with any service providers needed.
Facilitates a letter of collaboration between all active behavioral health services providers for the consumer and educates the providers about the wraparound process.
Respects the integrity and confidentiality of the persons receiving wraparound services.
EXAMPLES OF WORK PERFORMED:
Provides service coordination to children and families that will ensure identified needs are met in a timely manner.
Conducts initial strengths, needs, cultural discovery and immediate stabilization crisis plan for each child and family. Develops initial strength-based family guided wraparound plan for each child and family based on their individual needs. Prepares written documents according to the wraparound model and provides an electronic copy of documents to Assistant Project Director for review and forwarding to assigned wraparound team.
Coordinates and facilitates the letter of collaboration process with all active behavioral health service providers working the child/youth. Obtains needed releases for services providers and natural supports to assist in team development.
May provide backup Care Coordination duties to ensure consistency in service delivery for children and families.
Develops and maintains positive relationships with community partners. Serves as a liaison between Wraparound NorthCare, the Oklahoma County referral team, and other community services and groups as directed. Participates in community consultation and educational activities. Promotes child, youth and family involvement at the individual and community levels.
Carries a differentiated caseload involving highly complex and difficult situations requiring the coordination of services.
Maintains records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintains same in a manner consistent with requirements. Documents all activities directly or indirectly related to serving children, youth and families in the program on a daily basis. Obtains clinical and non-clinical information from children, youth and families for continuing needs assessment. Collects data for evaluation and research of program effectiveness.
To maintain position status, must spend at least 75% of work hours providing services to children, youth and families. Direct service provision must account for a minimum of 55%. Indirect service provision (travel and billable documentation) can account for up to 20% of the service requirement. Ensures effective and consistent delivery of services. Demonstrates flexibility in scheduling to accommodate children, youth and family needs for evening appointments.
Returns phone calls, text messages and pages promptly. Checks and responds to emails daily.
Participates in Care Coordinator meetings, team meetings, clinical consultations, group and individual supervisions/coaching. Participates in trainings/workshops related to the wraparound process and in expanding knowledge base in children’s mental health.
Abides by agency policy and program procedures at all times.
Performs other duties as required and/or assigned by supervisor and/or executive staff.
Every NorthCare employee is responsible for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.
Position requires a Bachelor’s Degree in Social Work or related human services field and two (2) years experience or Master’s Degree in Social Work or related human services field and one (1) year experience. Must display proficiency in the MS Word processing software and intermediate general computer skills. Excellent written and oral skills are essential, along with strong organizational skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally and in writing with English speaking consumers. Casual professional dress is required. Local travel required.
Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage. Must have and/or complete Core Level Co-Occurring Training and Trauma Informed Training via NetSmart University within 60 days of employment with NorthCare. Must possess and maintain current Behavioral Health Case Manager certification through the Oklahoma Department of Mental Health and Substance Abuse Services. If not current upon hire, must obtain CM certification within 30 days of employment with NorthCare. Must participate in on-site coaching to achieve credentialing as a High Fidelity Wraparound Facilitator within 9 months of employment with NorthCare. Must have TB test within 12 months prior to employment with NorthCare, or obtain within 30 days of employment with NorthCare. Must possess and maintain current certification in CPR, First Aid and CAPE certifications. If not current upon hire, must obtain CPR, First Aid and CAPE certifications within 30 days of employment with NorthCare. Must be able to move about facilities freely and sit for extended periods.