The Solutions Delivery Coordinator position requires a detail-oriented professional with the ability to coordinate project tasks and handle a heavy work load. The Solutions Delivery Coordinator will identify and manage resource allocation proactively by ensuring that appropriate resources and tools are assigned to the tasks according to the project plan in order to execute the planned tasks successfully. Must be able to communicate clearly both written and verbally with customers and team members. Must have great follow-through, seeing things to completion. Must be proficient with office tools, such as CRM applications, Outlook, Word, and Excel.
Essential Duties and Responsibilities
Create daily/weekly/monthly install reports
Assist Solutions Delivery Managers assign install dates
Track the progress of sales deals to ensure they are properly processed
Departmental project binders and project completion monitoring.
Facilitate certification training
Track escalations internally
Create and manage SOW’s & Project Plan
Track and report on departmental Key Performance Indicators, critical success factors, and Error Code reporting
Other duties as requested
Obtain and process customer information pertaining to projects including administration of crm functions, project data entry
Assist provisioning in obtaining customer local number portability information
Maintain welcome calls and project planning meeting schedule
Communicate with customers on install progress and deliverables on as needed basis
Ensure transition of equipment from inventory to voice and network engineers for configuration then staged for shipment or delivery to customer site
3-5 years of experience as a coordinator
Superior attention to detail
Highly proficient in Microsoft Office Suite, Outlook, Adobe Acrobat, and Visio
Excellent verbal and written communication skills
Ability to consistently multi-task
Ability to handle and manage changing priorities
Ability to take direction from superiors with minimal guidance, but is a leader for other administrators.
Follow up and follow through are KEY to this position