Solutions Delivery Coordinator
iCore Networks - McLean, VA

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The Solutions Delivery Coordinator position requires a detail-oriented professional with the ability to coordinate project tasks and handle a heavy work load. The Solutions Delivery Coordinator will identify and manage resource allocation proactively by ensuring that appropriate resources and tools are assigned to the tasks according to the project plan in order to execute the planned tasks successfully. Must be able to communicate clearly both written and verbally with customers and team members. Must have great follow-through, seeing things to completion. Must be proficient with office tools, such as CRM applications, Outlook, Word, and Excel.

Essential Duties and Responsibilities

Create daily/weekly/monthly install reports

Assist Solutions Delivery Managers assign install dates

Track the progress of sales deals to ensure they are properly processed

Departmental project binders and project completion monitoring.

Facilitate certification training

Track escalations internally

Create and manage SOW’s & Project Plan

Track and report on departmental Key Performance Indicators, critical success factors, and Error Code reporting

Other duties as requested

Obtain and process customer information pertaining to projects including administration of crm functions, project data entry

Assist provisioning in obtaining customer local number portability information

Maintain welcome calls and project planning meeting schedule

Communicate with customers on install progress and deliverables on as needed basis

Ensure transition of equipment from inventory to voice and network engineers for configuration then staged for shipment or delivery to customer site

Required Skills

3-5 years of experience as a coordinator

Superior attention to detail

Highly proficient in Microsoft Office Suite, Outlook, Adobe Acrobat, and Visio

Excellent verbal and written communication skills

Ability to consistently multi-task

Ability to handle and manage changing priorities

Ability to take direction from superiors with minimal guidance, but is a leader for other administrators.

Follow up and follow through are KEY to this position

Required Experience