MarketSource is currently partnered with a National Retailer in search of a Retail Market Manager. This position requires someone that can meet and exceed client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the Market Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Market Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part time retail sales reps.
Training and Coaching:
Training and coaching MarketSource retail sales representatives inside our client’s retail locations to sell and demonstrate Wireless products, accessories and services to customers
Areas of Focus:
Ensure that the highest level of guest service is provided using our client’s go to market criteria.
Ensure that our associates represent MarketSource in our client with the highest integrity and ethical standards.
Ensure that MarketSource’s agnostic consultative selling framework is mastered and executed.
Ensure that all products and services are consistently offered to all clients base on our needs based selling strategy
Ensure that product and kiosk hygiene are executed at the highest level.
Ensure that all shrink goals are met.
Establish and maintain critical relationships with our client’s Retail Partners including Store Managers, dept. leads and other associates.
Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge and promotional activity.
Ensure and promote strong relationships with the field team and Regional Leadership to ensure communication continuity and adoption of all directives
Manage sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
Ensure employee satisfaction through progressive employee engagement
Interview and hire high quality full and part time Sales Rep candidates
Manage attrition through key performance indicators
Manage performance in district to achieve sales objectives
In conjunction with Support Team Members, Manage all aspects of in store execution , including but not limited to:
Geo check in and out
Kiosk shift scheduling and hours completion
Call report compliance
Work collaboratively with field sales leadership
Communicate and execute launch of projects and initiatives
Participate in retail partner’s weekly sales meeting
Provide regular reports to sales leadership
Participate in and complete required sales training
Provide feedback on current kiosk performance
Providing responsibility for distribution, tracking and retention of all team resources
Identify trends and opportunities
Gather intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
3-5 years training, sales, account management or related experience plus 2+ years of retail management experience
Proven record as a leader and manager
Excellent communication skills
Knowledge of wireless industry preferred
Flexibility to work weekends and travel when required
Proven self starter
Ability to incent and drive sales reps to perform and deliver client expectations
4 year College degree required
Physical Job Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Requires the ability to move around the store and maneuver merchandise when necessary
Walking and Standing
Requires moving around the store to assist Customers
Identifying and reading reports
Requires recognizing, identifying and using products