Market Manager - Charleston, SC
MarketSource Inc. - Charleston, SC

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Market Manager

MarketSource is currently partnered with a National Retailer in search of a Retail Market Manager. This position requires someone that can meet and exceed client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. In order to do their jobs effectively, the Market Manager must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Market Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part time retail sales reps.

Training and Coaching:
Training and coaching MarketSource retail sales representatives inside our client’s retail locations to sell and demonstrate Wireless products, accessories and services to customers

Areas of Focus:
Ensure that the highest level of guest service is provided using our client’s go to market criteria.

Ensure that our associates represent MarketSource in our client with the highest integrity and ethical standards.

Ensure that MarketSource’s agnostic consultative selling framework is mastered and executed.

Ensure that all products and services are consistently offered to all clients base on our needs based selling strategy

Ensure that product and kiosk hygiene are executed at the highest level.

Ensure that all shrink goals are met.

Relationship Development:
Establish and maintain critical relationships with our client’s Retail Partners including Store Managers, dept. leads and other associates.

Ensure the development and maintenance of strong relationships with all vendors. This includes adoption of all pertinent product knowledge and promotional activity.

Ensure and promote strong relationships with the field team and Regional Leadership to ensure communication continuity and adoption of all directives

Manage sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching

Ensure employee satisfaction through progressive employee engagement

Interview and hire high quality full and part time Sales Rep candidates

Manage attrition through key performance indicators

Manage performance in district to achieve sales objectives

In conjunction with Support Team Members, Manage all aspects of in store execution , including but not limited to:

Geo check in and out

Kiosk shift scheduling and hours completion

Call report compliance

Management continued

Work collaboratively with field sales leadership

Communicate and execute launch of projects and initiatives

Participate in retail partner’s weekly sales meeting

Provide regular reports to sales leadership

Participate in and complete required sales training

Provide feedback on current kiosk performance

Providing responsibility for distribution, tracking and retention of all team resources

Strategic Partnership

Identify trends and opportunities

Gather intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations

3-5 years training, sales, account management or related experience plus 2+ years of retail management experience

Proven record as a leader and manager

Excellent communication skills

Knowledge of wireless industry preferred

Flexibility to work weekends and travel when required

Proven self starter

Ability to incent and drive sales reps to perform and deliver client expectations

4 year College degree required

Physical Job Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items

Requires the ability to move around the store and maneuver merchandise when necessary

Walking and Standing

Requires moving around the store to assist Customers

Identifying and reading reports

Requires recognizing, identifying and using products

Required Skills

Required Experience