Visitor Service Associate
University of Wyoming - Laramie, WY

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Please Note

The preferred work schedule for this position is 9:30am-1:30pm Mon, Tues, Thurs, Fri and Wed 8:30am-12:30pm, but can be flexible.

This position will require some on-call and weekends.

Serve as the primary person to greet and assist museum visitors. This includes answering questions, providing additional printed material, and promoting the Art Museum, its exhibitions, programs, and educational classes. Track and record Museum attendance. Responsible for the overall cleanliness and appearance of the Visitor Services Center.

Answer incoming phone calls to both the main Art Museum line and select staff members' phone lines. Field common questions and inquiries, whether in person, via email, or telephone call, and either responding, or transferring the inquiry to the appropriate staff member. Oversee the Museum's general email account.

Responsible for hiring and supervising additional part time Visitor Services Attendants. This includes interviewing candidates for hire and training Attendants on current exhibitions and events. Follow up with Attendants to ensure a consistent level of professionalism for museum visitors, and ensuring that Attendants are fulfilling the duties assigned to them. As a supervisor, the Visitor Services Associate must remain up to date with Art Museum events, exhibitions, and other information. This includes working with curators and the Education Office to obtain the necessary information to provide accurate and appropriate training for Attendants on a consistent basis.

Responsible for maintaining inventory records of the Museum Store, compiling orders when necessary, tracking sales and transactions, and preparing deposits. When seated at the Visitor Services Center, responsible for selling merchandise. Responsible for overseeing online sales, including packing and shipping orders.

Minimum Qualifications

High School Graduate or GED and two years of customer service and/or frontline office experience.

Excellent interpersonal, verbal and/or written communication skills.

Desired Qualifications

Experience with Microsoft Office specifically Excel.

Data entry experience.

Previous sales or retail experience preferred.

Previous experience with cash handling.

Previous experience with inventory control and display placement.

Must be organized, have great attention to detail and be able to multi-task.

Must possess great phone etiquette.

Previous experience supervising and training others.

Previous planning and scheduling experience.

Required Materials

Complete on-line application, resume, cover letter, and contact information for three work-related references.

Hiring Statement

The University of Wyoming is an Affirmative Action/Equal Opportunity employer.

The University's policy has been, and will continue to be, one of nondiscrimination, offering equal opportunity to all employees and applicants for employment on the basis of their demonstrated ability and competence without regard to such matters as race, sex, gender, color, religion, national origin, disability, age, veteran status, sexual orientation, genetic information, political belief, or other status protected by state and federal statutes or University Regulations.

The University of Wyoming is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history, national sex offender search, education, employment and motor vehicle history. Offers of employment are contingent upon the completion of the background check.

Welcome to Laramie

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. Wyoming is investing in its university, helping to make it a leader in academics, research and outreach.

The university has state-of-the-art facilities in many areas and is a cultural center for the state. Located on a high plain between the Laramie and Snowy Range mountain ranges, Laramie has more than 300 days of sunshine a year and is near year-round outdoor activities that include skiing, hiking, camping, bicycling, fishing and climbing.

The community provides the advantages of a major university and a distinctive identity as an important city in a frontier state. Laramie is near many of Colorado's major cities and university communities (Fort Collins: 1 hour; Boulder: 1.5 hours; Denver: 2 hours; Colorado Springs; 4 hours).

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